Program Support Worker

The Salvation Army; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A faith-based charitable organization in Windsor is seeking a Program Support Worker to provide compassionate services to clients. In this role, you will implement client care plans, assist with medication management, and foster a supportive environment. Candidates should have prior experience and relevant certifications. Competitive compensation is offered within a supportive work environment.

Qualifications

• Minimum of 2 years of prior related experience.
• Criminal Records Check with vulnerable sector screening.
• First Aid/CPR certificate, WHIMs certificate, and medical clearance required.

Responsibilities

• Support and implement client case plans.
• Encourage positive lifestyle alternatives.
• Assist with medication and follow-up medical care.

Skills

Attention to detail

Problem solving

Communication skills

Interpersonal skills

Education

Minimum Secondary School Diploma

Degree in counseling or related field

Tools

Microsoft Office

Client data management system

Job description

Overview

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Title: Program Support Worker

Division: Ontario

Ministry Unit/Dept: Windsor Centre of Hope

Location: 355 Church Street, Windsor ON N9a 7G9

Reporting To: Residential Program Manager or designate

Date Created: May 01, 2022

Date Reviewed: May 01, 2022

Date Revised: May 01, 2022

Note: The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission & Values

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values: Hope, Service, Dignity, Stewardship. We strive to live these values in all we do.

Position Purpose

Position Purpose summary: The Program Support Worker at The Salvation Army is responsible for providing professional, compassionate and respectful services to the clients of The Salvation Army Windsor Centre of Hope. The incumbent will be charged with ensuring that clients are served in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual.

Accountabilities

Client/Service Delivery

• Participate in development and implementation of client case plan
• Report to program Manager progress, changes and/or regression in the client’s status
• Within the client’s existing environment encourage positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving
• Help clients develop problem solving and coping skills
• Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
• Monitor basic medical care and follow-up documents, help residents book their appointments
• Identify unhealthy and inappropriate behaviors (e.g., substance abuse) and consult program Manager
• Plan and implement a meaningful weekly program held at WCOH
• Crisis Intervention
• Provide referrals or general information to community members
• Register new residents and properly complete all required documents
• Refer clients to appropriate personnel for counseling, administration, housing information and social services assistance
• Building safety checks, identify safety and security needs, nighttime bed check, and ensure building safety and staff/residents safety
• Clean and sanitize duties, assist residents with room cleanliness
• Assist dispensing PNA for client when required
• In an emergency, use stairs to evacuate clients in the building to a safe outside place
• Available for other WCOH duties as needed

Clerical/Data Entry

• Communicate with outside agencies as required
• Perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays
• Prepare correspondence and reports to direct Manager
• Answer the telephone professionally, direct calls and take messages as required
• Greet all visitors to the WCOH, directing them to the appropriate area
• Accept mail and deliveries
• Accept, receipt and place in safe any monies received at Front Desk Office

Administrative

• To serve clients in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual
• Ensure that fire safety and public health standards are maintained
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager

Critical Relationships

Internal:

• Direct Manager and other management members, staff, and volunteers
• Participate in regular staff meetings to review operational effectiveness
• Participate in other staff meetings when relevant

External:

• Visitors, community partners, client’s case workers, medical service providers

Managerial/Technical Leadership Responsibility

• Reports directly to: Residential Program Manager or designate

Financial and Materials Management

• Follow policy receiving money
• Follow policy to assist giving out client’s personal allowance money

Working Conditions

• The working environment is typically in the office and other areas in generally agreeable conditions
• The job requires ability to lift/move 20 lbs., reach, bend, twist, stoop, and use a computer keyboard

Additional Information

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience

Education, Qualifications and Certifications

• Minimum Secondary School Diploma
• A university degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset
• Criminal Records Check with vulnerable sector screening, First Aid/CPR certificate, WHIMs certificate, and medical clearance are required
• Non-Violent Crisis Intervention training and valid driver’s licence are assets

Experience and Skills

• Minimum of 2 years of prior related experience
• Computer skills in all aspects of Microsoft Office and client data management system required
• Good oral, written and electronic communication skills
• Good interpersonal skills, self-motivated and disciplined

Skills and Capabilities

• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Excellent organizational skills, ability to follow detailed instruction
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

Compensation

The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.