Program Support Work (MFP) Part-time

Homeward Trust Edmonton; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A community-focused organization in Edmonton seeks a Program Support Worker to provide onsite support in a Permanent Supportive Housing setting. This role involves ensuring tenant safety, maintaining clean common areas, and guiding residents towards necessary resources. The ideal candidate will have a strong understanding of Indigenous cultures, compassion, and the ability to work with vulnerable populations. Flexible hours, including evenings and weekends, are required.

Benefits

Diverse and inclusive work environment

Opportunity to make a significant impact in the community

Qualifications

• Practical understanding of Indigenous historical and cultural contexts.
• Experience with client-centered care and harm reduction models.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Support and maintain a safe environment for tenants.
• Conduct regular building walk-throughs to identify hazards.
• Complete documentation of shift activities and incidents.

Skills

Understanding of Indigenous cultures

Ability to work with culturally diverse people

Compassion and empathy

Education

Experience working with vulnerable populations

Knowledge of Housing First practices

Job description

Homeward Trust Head Office, 6 - 10242 105 ST, Edmonton, Alberta, Canada

Job Description

About Homeward Trust Edmonton

Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community need and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust Edmonton owns and operates a fifteen suite Permanent Supportive Housing (PSH) building in northeast Edmonton, providing services to Indigenous families. Program Support Workers provide onsite support to the overall functions of PSH program. This position will primarily cover weekend, evening, and overnight shifts.

Education and Experience

• Practical understanding of Indigenous historical and cultural contexts, including traditional concepts of family and kin, healing, ceremony, and relationships.
• Exposure to or direct work history with principles of evidence-based practice, client-centered, care and harm reduction models, as well as dealing with trauma.
• Prior experience on working with vulnerable populations relative to housing is preferred.

Knowledge, Skills and Abilities

• Knowledge and understanding of Indigenous cultures and traditions as well as the ability to work with culturally diverse people. Familiarity with First Nation, Metis and Inuit communities in Alberta and issues and challenges facing those choosing to move to urban center's is required.
• Demonstrated ability to support Indigenous participants in a culturally safe manner including flexible and client-centred program
• Able to exercise discretion, compassion, empathy, and maintain confidentiality.
• Able to work and utilize sound judgment to perform all assigned duties with minimal supervision.
• Knowledge of Housing First practices and philosophies an asset.

Key Responsibilities

The Program Support Worker is responsible for exploring, assessing, and guiding residents to the most appropriate resources they require to address various life issues. Primary duties include:

• Support and maintain a safe environment for tenants through guest management. This will include ensuring guests sign in, guests are not disruptive to the larger building, and that tenants feel safe.
• Throughout shift, complete regular building walk-through identifying possible hazards and issues, then, of needed, reporting these issues to on-call staff.
• Cleaning office space, kitchen, bathroom, and common area nightly.
• Completing all documentation of shift, ensuring communication of building activities and incidents are communicated to other shifts.
• Interacting and problem solving with participants.
• Building a quality relationship with participants.
• Support the work of Residential Program Coordinators following plans developed for participants.
• Perform other duties as required

Working Conditions

• Maintain flexible hours (evenings, overnights and weekends) and a rotating shift.
• Must pass criminal record check clearance.

While all applications are evaluated based on merit, we particularly value and recognize the unique perspectives that come from lived experiences, including homelessness or houselessness. We are deeply committed to fostering a diverse, equitable, and inclusive workplace. We strongly encourage everyone interested in joining us to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Homeward Trust Head Office, 6 - 10242 105 ST, Edmonton, Alberta, Canada