Program Support, RAAM Clinic

cmhatv; London; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

HOOPP pension plan

9% in lieu of benefits

70 hours biweekly

Job summary

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services is seeking a Program Support II for the RAAM Clinic in London, Ontario. The person will assist an interdisciplinary team, handle administrative duties, and support client care within a bio-psycho-social framework.

Responsibilities include reception, data entry in EMR, and meal/clinic logistics. PVSC required; bilingual English/French preferred; HOOPP eligibility offered with 70-hour biweekly schedule.

Qualifications

• Graduate of a post-secondary administrative program or human services program.
• Current PVSC (Police Vulnerable Sector Check).
• Demonstrated ability to attend work regularly.

Responsibilities

• Greet and direct clients to resources and services.
• Provide reception in person and via phone.
• Update and maintain client information in EMR; assist with reports and statistics.

Skills

Interviewing

EMR knowledge

Crisis resolution

Bilingual EN/FR

Education

Post-secondary administrative or human services program

Tools

EMR systems

Job description

Program Support, RAAM Clinic

Program Support II - (OPSEU)

Full-Time, Contract (End Date: March 31, 2028)

This posting is the result of an upcoming vacancy

London, Ontario (London Zone)

Application Deadline: October 4, 2026

The Program Support – Rapid Access to Addiction Medicine Clinic (RAAM) will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making -Starting rate for this role is $22.50 per hour (Level 1 – Program Support II)
  1. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work -70 hours biweekly; Monday – Friday 8:30am to 4:30pm
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be –9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

• Adhere to the core values and policies of the organization
• Protect and promote the welfare, dignity, and individual rights of our clients at all times
• Participate in the bio-psycho-social approach to patient care providing support using Motivational
• Interviewing
• Employ safe work practices at all times
• Maintain a professional manner at all times in the performance of duties

Administrative Duties

• Greet and direct clients to appropriate resources and / or services
• Provide reception both in person and via phone as required
• Handle correspondence, including: email, fax and mail as required
• Assist with client referrals
• Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR)
• Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas
• Monitor inventory of medical supplies and materials and order as required
• Other duties as assigned

Client Support Duties

• Provide basic health and personal care for clients as required
• Monitor clients receiving substitution therapies
• Participate in the implementation of care/treatment plans as directed
• Take patients' blood pressure, temperature and pulse as directed
• Collect specimens for testing, e.g. urine drug testing
• Train clients in the administration of Naloxone
• Maintain inventory of supplies including cleaning and sterilization of equipment
• Follow universal precautions while performing all duties
• Follow security procedures at the beginning and end of clinics
• Perform other procedures as directed by members of the team

What you’ll need to apply:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Graduate of a post-secondary administrative program or human services program or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Current Driver’s Licence and access to a vehicle with adequate insurance to carry out job duties
• Training to administer Naloxone preferred
• Current First Aid and CPR certification
• CPI training
• Medical office administration experience preferred
• Capacity and comfort level dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances
• Experience working with individuals with mental health/addiction needs
• Experience with EMRs required including knowledge of medical terminology
• Experience in crisis resolution
• Previous experience in handling confidential or sensitive information
• Knowledge of applicable laws, regulations, and guidelines governing health care provision
• Working knowledge of chemical dependency, substance use and withdrawal
• Working knowledge of the bio-psychosocial model of care and best practices for co-occurring disorders
• Working knowledge of community resources
• Knowledge of Harm Reduction principles
• Knowledge of WHMIS, fire, health, and safety procedures
• Bilingual in both official languages, preferred;Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS:

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes