Program Support, RAAM Clinic

CMHA Thames Valley Addiction and Mental Health Services; London; On-site; CAD 31,000 - 40,000; Part time

Benefits offered by this job

HOOPP pension

9% in lieu of benefits

Job summary

CMHA Thames Valley Addiction and Mental Health Services is seeking a Program Support II (OPSEU) for the RAAM Clinic in London, Ontario. This part-time, permanent role supports an inter-disciplinary team delivering addiction services with a focus on reception, documentation, and client flow.

The position offers HOOPP pension eligibility and a 9% in lieu of benefits, with a starting hourly rate of $22.50 and grid progression up to $29.08/hour for external applicants.

Qualifications

• Completed education in post-secondary administrative program or human services program.
• Current, satisfactory Police Vulnerable Sector Check (PVSC).
• Demonstrated ability to attend work regularly.

Responsibilities

• Support inter-disciplinary team within RAAM Clinic.
• Provide reception and triage support in person and by phone.
• Update and ensure accuracy of client information in EMR.
• Assist with data collection, reports, and agendas.

Skills

Administrative experience

Communication skills

Bilingual (English/French)

Education

Post-secondary administrative or human services program

Tools

EMR

Job description

Program Support, RAAM Clinic

Program Support II - (OPSEU)

Part‑Time, Permanent

This posting is the result of a current vacancy.

London, Ontario (London Zone)

Application Deadline: September 1, 2026

The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter‑disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $22.50 per hour (Level 1 – Program Support II),
  • Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work -42 hours biweekly; 3 shifts per week on Monday, Thursday and Friday.
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILLBE MAKINGA DIFFERENCE:

• Protect and promote the welfare, dignity, and individual rights of our clients at all times
• Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing
• Employ safe work practices at all times
• Maintain a professional manner at all times in the performance of duties
• Greet and direct clients to appropriate resources and / or services
• Provide reception both in person and via phone as required
• Handle correspondence, including: email, fax and mail as required
• Assist with client referrals
• Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR)
• Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas
• Monitor inventory of medical supplies and materials and order as required
• Provide basic health and personal care for clients as required
• Monitor clients receiving substitution therapies
• Participate in the implementation of care/treatment plans as directed
• Take patients' blood pressure, temperature and pulse as directed
• Collect specimens for testing, e.g. urine drug testing
• Train clients in the administration of Naloxone
• Maintain inventory of supplies including cleaning and sterilization of equipment

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Completed education in post-secondary administrative program or human services program, or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Medical office administration experience
• Training to administer Naloxone
• Current First Aid/CPR certification
• CPI crisis prevention and intervention training
• Capacity and comfort dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances
• Experience working with individuals with mental health/addiction needs
• Experience with EMRs required including knowledge of medical terminology
• Experience in crisis resolution
• Access to a vehicle for personal transportation
• Previous experience in handling confidential or sensitive information
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada

INTERNAL APPLICANTS:

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes