Program Support, Community Homes for Opportunity

CMHA Thames Valley Addiction and Mental Health Services; London; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

HOOPP pension

9% in lieu of benefits

Generous vacation entitlement

Personal days

Additional holidays

Employee Assistance Program (EAP)

Job summary

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services is seeking a Program Support for the Community Homes for Opportunity (CHO) program in London and Elgin counties. The role covers administrative, HR and reporting duties, scheduling, and staff coverage coordination, with travel within the Thames Valley region reimbursed by kilometre rates.

The position offers a starting hourly rate of $25.30, with progression up to $32.64, a 70-hour biweekly schedule (Mon-Fri

Qualifications

• Post-secondary degree or diploma required.
• Experience with accounting, property management or related software (YARDI/Halo).
• Access to a vehicle for transportation.
• Demonstrated ability to attend work regularly.
• Strong communication and organizational skills.
• Not-for-profit experience preferred.

Responsibilities

• Provide administrative support to the Director, Manager and CHO staff.
• Coordinate and compile regular and special statistical reports for CHO and funders.
• Maintain CHO Smartsheet records and liaise with finance and leadership.
• Prepare program materials, forms, presentations and reports.
• Maintain tenant records and track move-ins/move-outs.
• Record rent payables and coordinate with landlords and Property Services.
• Coordinate IT requirements and staff orientation for new hires.

Skills

Post-secondary degree or diploma

Access to a vehicle

Regular attendance

Strong communication

Judgment and problem-solving

Flexibility and adaptability

Education

Post-secondary degree or diploma

Tools

YARDI

Halo

MS Office

Job description

Program Support, Community Homes for Opportunity

Program Support, Community Homes for Opportunity
Specialized Admin - (OPSEU)
Full-Time, Contract (End Date: March 26, 2026)

This posting is the result of a current vacancy
London & St.Thomas (London & Elgin Zones)
- Application Deadline: November 2, 2026 -

This position performs duties and will have responsibilities consistent with supporting the administrative, human resources and reporting requirements of the Community Homes for Opportunity (CHO) Program. It provides scheduling, and staff coverage coordination and plays a role in communication within the CHO Thames Valley teams.
Primary work locations for this position will be within the London and Elgin Counties. Any approved work-related travel within the Thames Valley region will be reimbursed on a per-kilometre basis.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making -Starting rate for this role is $25.30 per hour
• Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($32.64)
• When you'll work-70 hours biweekly; Monday-Friday 9am-4:30pm; 30-minute unpaid meal break
• Your pension plan–Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be –9% in lieu of benefits
• Your paid time off - Generous vacation entitlement, personal days and additional holidays beyond statutory holidays
• Your wellness supports - Access to Employee Assistance Program (EAP) wellness resources and supports for you and your family

HOW YOU WILL BE MAKING A DIFFERENCE:

Support for Program Initiatives:

• Assists with written reports and proposals regarding the CHO Program, including the expansion and/or modification of services, and to meet documentation and reporting requirements of funding and accreditation bodies.
• Works with the Manager and staff to create and revise systems and program procedures by analyzing operating practices, record-keeping systems, forms consistency, and assists to implement change.
• Works with the Mangers to ensure effective communication within the programs
• Works cooperatively and effectively with others to make decisions to enhance organizational effectiveness
• Undertakes self-directed tasks when necessary
• Anticipates, understands and responds to the needs of staff to ensure smooth operation of services
• Acts as a communication liaison within Supportive Housing and other CMHA Thames Valley Addiction & Mental Health Services (CMHA TVAMHS) programs, as well as between other stakeholders and partners

Administrative Support:

• Provides administrative support and assistance to the Director, Manager, and CHO Program staff, including assisting with the development and maintenance of departmental correspondence, documentation requirements, procedures, forms, reports, meeting preparations, faxing, scanning, etc.
• Assists with coordinating and/or compiling accurate and comprehensive regular and special statistical reports to meet the CHO Program and funder requirements
• Maintains CHO Program Smartsheet records, communicates with finance and leadership regarding any concerns
• Prepares and reviews program material, forms, presentations, literature and promotional materials
• Prepares and maintains various program reports, policies and procedures, meeting preparation, etc.
• Provides support to CHO Program staff with regard to equipment and supply needs
• Supports maintenance of accurate tenant records including tracking of move-ins and move-outs
• Records rent payables, where required, including communication with landlords and Property Services, as well as CHO Team

Human Resources Support:

• Maintains vacation requests as a delegate in HRIS for all CHO staff
• Coordinates program coverage in advance on approved time off requests, and anticipated staff vacancy management
• Enters and verifies bi-weekly timesheet data in HRIS before Director signs off and updates CHO templates
• Assists in maintaining interview tracking database of interviewees and contacted applicants
• Coordinates IT requirements and schedules CMHA TVAMHS orientation, and program orientation for new hires

Training Support

• Registers staff for professional development opportunities and tracks professional development for the CHO Program
• Assists Human Resources in compiling staff lists for internal CMHA TVAMHS training or functions and registers staff as required
• Develops Outlook and technology training for all staff and will provide thorough training and refresher training to all CHO Program staff including Private CHO home staff as required
• Provides assistance to CHO Program staff regarding the use of office technology such as computers and database functions while liaising with IT personnel
• Performs other duties and responsibilities consistent with role

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Post-secondary degree or diploma (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Experience with accounting, property management or property maintenance software (preferably YARDI and/or Halo)
• Access to a vehicle required for personal transportation
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Valid Driver’s License: G class preferred
• First Aid and CPR
• Experience facilitating group and individual training sessions
• Experience in not-for-profit agencies
• Extensive working knowledge of MS Office Professional and strong computer skills
• Knowledge of Human Resources Fundamentals
• Knowledge of mental illness and co-occurring complex issues
• Superior oral and written communication skills
• Self-starter work ethic
• Able to prioritize
• Able to work independently
• Able to liaise with other departments, staff and committees
• Demonstrated judgment, problem-solving, and organizational skills
• Flexibility and adaptability to changing needs and circumstances

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes