Program Supervisor, Overnight Transitional

Blue Door; East Gwillimbury; On-site; CAD 60,000 - 65,000; Full time

Job summary

Blue Door in Ontario is seeking a Night Shift Supervisor for Emergency and Transitional Housing Programs. The role coordinates services for individuals and families at risk of homelessness and provides after-hours supervision for staff.

Reporting to the Program Manager, you will lead staff, develop case management plans, complete documentation, and build community partnerships to support housing outcomes.

Qualifications

• Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience.
• Minimum of three years’ work experience in a social service field.
• Minimum 1 year experience in a supervisory role.
• Knowledge of community resources available in York and surrounding areas.
• Skilled in providing leadership and direction to individuals and teams.
• Ability to work independently and within a multi-disciplinary team.
• Excellent verbal and written communication skills.
• Strong ability to problem solve in conflict and/or crisis situations.
• Knowledge, understanding and promotion of anti-oppressive practices.
• Experience working with diverse, multicultural service user groups including individuals experiencing homelessness, mental health and addictions.
• Excellent organizational and time management skills.
• Demonstrated computer literacy including Microsoft Office.
• CPR and First Aid Certified.
• Crisis prevention training would be an asset.
• Vulnerable Sector Screening – police check.
• Valid G Class Driver’s license, Clear Drivers Abstract, reliable vehicle and insurance.

Responsibilities

• Supervises and oversees staff in coordination with Program Manager.
• Supports staff team afterhours at all Emergency Housing Programs, including onsite support of service user concerns and staff scheduling.
• Determines strengths, risks, needs and goals of service users to create individualized case management plans.
• Supports and facilitates the onboarding of new hires through orientation.
• Directs the team members to support service user goals and plans.
• Supports Manager to facilitate staff meetings to accommodate all shifts.
• Maintains, updates, tracks and monitor service user progress and provide additional supports as required.
• Ensures all program records and appropriate service user documentation are maintained.
• Ensures appropriate service user documentation is maintained
• Builds, maintains and strengthens working relationships with community service providers, including expanding the existing list of community supports.
• Refers service users to appropriate services, advocate as needed and follow up to ensure referrals were completed and connections made.
• Facilitates wrap-around supports for service users.
• Transports service users as needed.
• Facilitates, provides leadership and collaboration for internal case management meetings, and meetings with other service providers.
• Directs discharge planning process for service users to ensure support and services are in place to achieve success in maintaining housing options.
• Conducts exit interviews with service users.
• Completes documentation, including reports and case notes, and collect data as required.
• Provides regular monthly and quarterly reports
• On-call responsibilities
• Other duties as assigned

Skills

Leadership

Communication

Crisis management

Anti-oppressive practices

Team supervision

Problem solving

Time management

Independent work

Microsoft Office

Multicultural sensitivity

Education

Bachelor of Social Work

Equivalent education/experience

Tools

Microsoft Office

Driver's license

Job description

Title: Night Shift Supervisor, Emergency and Transitional Housing Programs

Job Status: Full Time Permanent (Existing Posting)

Schedule: Night Shift, Rotational (12-hour shifts, 7:00pm-7:00am)

Job Region: All Blue Door Locations

Salary: $60,000-$65,000

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

Job Summary

Reporting to the Program Manager, the Supervisor is a Social Worker, or equivalent, who provides case management to coordinate/facilitate services for individuals and families who have or are at risk of experiencing homelessness. The Night Shift Supervisor supports service users at the emergency and transitional housing programs further their goals that support permanent housing, as well as supporting staff with after-hours supervision and support.

Responsibilities

• Supervises and oversees staff in coordination with Program Manager.
• Supports staff team afterhours at all Emergency Housing Programs, including onsite support of service user concerns and staff scheduling.
• Determines strengths, risks, needs and goals of service users to create individualized case management plans.
• Supports and facilitates the onboarding of new hires through orientation.
• Directs the team members to support service user goals and plans.
• Supports Manager to facilitate staff meetings to accommodate all shifts.
• Maintains, updates, tracks and monitor service user progress and provide additional supports as required.
• Ensures all program records and appropriate service user documentation are maintained.
• Ensures appropriate service user documentation is maintained
• Builds, maintains and strengthens working relationships with community service providers, including expanding the existing list of community supports.
• Refers service users to appropriate services, advocate as needed and follow up to ensure referrals were completed and connections made.
• Facilitates wrap-around supports for service users.
• Transports service users as needed.
• Facilitates, provides leadership and collaboration for internal case management meetings, and meetings with other service providers.
• Directs discharge planning process for service users to ensure support and services are in place to achieve success in maintaining housing options.
• Conducts exit interviews with service users.
• Completes documentation, including reports and case notes, and collect data as required.
• Provides regular monthly and quarterly reports
• On-call responsibilities
• Other duties as assigned

Respect and Professionalism

• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all service user and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.

Occupational Health & Safety

• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

Qualifications

• Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience
• Minimum of three years’ work experience in a social service field
• Minimum 1 year experience in a supervisory role
• Knowledge of community resources available in York and surrounding areas
• Skilled in providing leadership and direction to individuals and teams
• Ability to work independently and within a multi-disciplinary team
• Excellent verbal and written communication skills
• Strong ability to problem solve in conflict and/or crisis situations
• Knowledge, understanding and promotion of anti-oppressive practices
• Experience working with diverse, multicultural service user groups including individuals experiencing homelessness, mental health and addictions
• Excellent organizational and time management skills
• Demonstrated computer literacy including Microsoft Office
• CPR and First Aid Certified
• Crisis prevention training would be an asset
• Vulnerable Sector Screening – police check
• Valid G Class Driver’s license, Clear Drivers Abstract, reliable vehicle and insurance.

We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.

Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. Wepromote the principles of intersectional anti-racism and anti-oppression and adhereto the tenets of the Ontario Human Rights Code.We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness. Blue Door isa unionized work environment.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.