Program Services Caseworker

The Salvation Army in Canada; Newmarket; On-site; CAD 26,000 - 34,000; Full time

Job summary

The Salvation Army in Canada is seeking a Front-Line Worker (PSCW) to support clients and operate a residential facility. You will handle admissions, intake, case triage, and provide wrap-around supports to help clients access housing and maintain stability.

Role requires collaboration with program staff, management, and partner agencies, with emphasis on confidentiality, communication, and empathetic client engagement.

Qualifications

• Strong oral and written communication skills essential.
• High level of confidentiality and ethics.
• Empathy and supportive approach for clients.
• Ability to manage time and priorities in a residential setting.
• Knowledge of local community resources and services.
• Proficiency with standard office software and data entry.

Responsibilities

• Provide admissions, intake processing, and initial case triage to clients.
• Support housing-stability planning and housing-related case work.
• Maintain and document client information in HIFIS and other systems.
• Coordinate with partner agencies and staff to ensure wrap-around supports.
• Keep accurate logs, incident reports, and program documentation.
• Support housekeeping and facility upkeep as needed.

Skills

Communication

Confidentiality

Empathy

Time management

Community resources

MS Office

Teamwork

Education

College diploma or relevant social services field

Bachelor of Social Work preferred

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.

The purpose of the expectation Job description is to identify and clarify what management expects from the incumbent. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

Accountabilities

Written and Verbal Communication

• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.
• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.

Reporting

• Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
• Completing daily front-line worker responsibility logs and bed board charts.
• Completing all required aspects of ongoing PEAC performance appraisal and coaching documents
• Completing all relevant documentation for case management. Ensuring all case management notes are uploaded to HIFIS.

Case Work/Facility

• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Fulfillment of daily PSCW shift responsibility sheets
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• Manage contact with professional and agency support staff
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when housekeeping staff are not available.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

CRITICAL RELATIONSHIP MANAGEMENT

PSCW workers manage regular contact with: Shift partners, aftercare staff team, residential and case clients, Immediate supervisory staff, management team, regional government reps, partner/community agency representatives, client contacts (as appropriate), other internal S.A. facilities staff members.

Internal

Governance Boards and Councils/MEETINGS:

• Case Workers are responsible for participating in all relevant team and training meetings as directed by management/supervisory staff, including all-staff meetings, team meetings, supervisory/coaching meetings, training meetings, etc.

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Program Services Coordinator
• Indirect report to facility Program Director

Financial And Materials Management

• Following procedures on donation processing and drop-safe depositing
• Maintaining awareness of all organizational policy on personal finance related to money in the workplace (staff and client).

Working Conditions

• PSCW staff members work onsite at Belinda’s Place; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%
• PSCW staff members work within the facility building, and outside of the building, onsite.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• College diploma or equivalent post-secondary formal study related to social and/or women related services work. Bachelor of Social Work is preferred.
• Valid Driver’s License is preferred

Experience And Skilled Knowledge Requirements

• Experience working with homelessness, mental health and addictions.
• Must have functional knowledge and understanding of women issues related to homelessness, mental health and addictions.

Skills And Capabilities (examples Provided Below)

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• The responsibilities associated with this position demand a high degree of confidentiality
• Strong oral and written communication skills are essential.
• Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential
• Ability to work independently as well as part of a team
• Must have good interpersonal/time management skills
• Good knowledge of community resources
• Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

The Salvation Army's (TSA) Criminal Background Check policy stipulates that a criminal background check is required for all new employees. It must also be completed for volunteers who will be in a position of financial trust or authority. Additional screening is required for employees and volunteers who will work with vulnerable persons.

Compensation

The target hiring range for this position is $22.05 to $22.05 with a maximum of $22.05.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.