Program Officer, Dual Credit (Temporary)

Njoyn; Oakville; On-site; CAD 74,000 - 86,000; Full time

Job summary

Sheridan College is seeking a Program Officer for the Dual Credit program to provide front-line administrative and clerical support, including SWAC/SWAPSI wrap-around activities and student outreach.

You will manage enrolment data, prepare reports, coordinate purchasing and records, support onboarding, and assist with program communications. A 3-year degree or diploma and 3+ years in an academic office are required, with strong MS Office skills.

Qualifications

• 3-year degree or diploma in Business, Office Administration or related field.
• Minimum of 3 years of experience in an academic office environment with MS Office.
• Efficiency in Word and Excel and data handling with attention to detail.
• Excellent customer service in a busy office with interruptions and multi-tasking.
• Experience leading presentations in front of large groups is preferred.

Responsibilities

• Provide accurate program, scheduling, registration and enrolment information.
• Enter, reconcile and maintain course, student and partner data in databases.
• Prepare enrolment, attendance, grade, success and retention reports.
• Maintain SWAC/SWAPSI wrap-around records for funding and reporting.
• Coordinate textbook, course material purchasing and inventory records.
• Respond to questions about course selection, registration, cancellations and next steps.
• Support student onboarding and orientation to Sheridan systems.
• Lead structured SWAC/SWAPSI workshops and related events.
• Coordinate presenters, stakeholders and event logistics.
• Contribute to program promotions, surveys and outreach strategies.

Skills

Admin support

MS Office

Scheduling

Data entry

Reporting

Education

Diploma in Office Administration

Tools

OCAS

Microsoft Office

Job description

Reporting to the Associate Director (AD), Academic Upgrading and Dual Credit, the Program Officer (PO), Dual Credit provides front-line administrative, clerical and organizational support specific to a cluster of programs and courses within the Dual Credit group of programs to ensure the success of Dual Credit programming, day-to-day operations and students.
The Program Officer also supports School Within A College (SWAC) and School Within a Postsecondary Institution (SWAPSI) wrap-around activities, including student participation tracking, transition planning, documentation and communication. The incumbent is a key point of contact for current and prospective students, helps resolve or triage questions and concerns, and contributes to outreach, events and continuous improvement of administrative practices.

What You’ll Be Doing

• Providing accurate program, scheduling, registration and enrolment information to support planning and delivery.
• Entering, reconciling and maintaining course, student and partner data in the Dual Credit Access database and other relevant systems.
• Preparing enrolment, participation, attendance, grade, success and retention reports for internal teams, school boards and other stakeholders.
• Maintaining SWAC/SWAPSI wrap-around records, including group and individual student interactions, participation and OCAS needs, to support funding and Ministry reporting.
• Coordinating textbook, course material and instructional supply purchasing, distribution and inventory records.
• Maintaining organized program files and records in accordance with College records-management practices.
• Responding to questions from current and prospective students about course selection, registration, cancellations, alternatives, withdrawals and next steps.
• Supporting student onboarding and orientation to Sheridan Central, SLATE, IT services and other program-related systems.
• Providing structured SWAC/SWAPSI group sessions and individual follow-up related to postsecondary pathways, application processes, timelines and available supports.
• Connecting students with appropriate Sheridan and community services, including Accessible Learning, IT Services, Student Services and the Assessment Centre.
• Monitoring and documenting student success and retention information and supporting students who may be experiencing difficulty or uncertainty.
• Serving as a backup point of contact for school board leads and monitors, guidance counsellors, teachers, parents/guardians, faculty and internal Sheridan partners.
• Working with the Associate Director, Program Lead and Academic Portfolio Administrators to verify program information and communicate changes.
• Preparing semester resources such as student schedules, contact lists, class rosters, attendance lists and reference materials.
• Advising faculty, staff and partners on Dual Credit and Sheridan policies, procedures, systems and resources, and escalating complex matters as appropriate.
• Participating in program review meetings, committees and partner activities, and providing meeting and clerical support as required.
• Leading the planning and delivery of SWAC/SWAPSI workshops and end-of-semester celebrations.
• Supporting orientations, information sessions, open houses and other Dual Credit events.
• Coordinating presenters, internal partners, school boards, communications and event logistics.
• Contributing to program promotions, presentations, surveys, web and print information, and outreach strategies.
• Performing other related duties as assigned.

About You

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.
You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.
You demonstrate excellent judgement, initiative and creative problem-solving skills.
You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly.
You collaborate effectively with students, faculty, support staff, school board partners and internal departments while also taking initiative and working independently.

The successful candidate will also meet the following requirements:

• 3-year degree or diploma in Business, Office Administration or related field;
• Minimum of 3 years of experience working in an academic office environment and performing administrative duties using Microsoft Office products;
  • Efficiency in Word and Excel and working with data where attention to detail is required;
  • Excellent customer service skills and experience working in a busy office environment with many interruptions and ability to prioritise multiple projects;
• Demonstrated experience and comfort with leading presentations in front of large groups;
• MS Suite of product certification (Word, Excel, Access, PowerPoint, Teams, etc.) is preferred;
• Knowledge of student services, learning management systems, student-information systems and postsecondary pathways is an asset;
• Strong customer-service experience in a busy environment with frequent interruptions and multiple concurrent priorities.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

• Faculty/Department: Academic and Industry Integrations
• Primary Work/Campus Location: Davis (may be assigned activities at any Sheridan campus)
• Work Categorization: Resident Position| On-site 5 days/week or as required
• Reference #: J1026-0156
• Employee Group: Support Staff – Temporary
• Type of Vacancy: This is a replacement position
• Payband: H
• Hourly Range: $38.09 - $44.04
• Hours/Week: 35
• Hours: 8:30 am to 4:30 pm
• Application Details: This is a temporary position that may continue until June 30, 2028
• Application Deadline: October 28, 2026

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region.
Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississauga’s of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.
Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.
Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.