Program Manager, Technology Services

Toronto Business Enterprise.; Toronto; On-site; CAD 113,000 - 156,000; Full time

Job summary

An established industry player is seeking a collaborative leader for the Program Manager role in Technology Services. This position involves strategic coaching and support to enhance business agility and continuous improvement within the division. The successful candidate will lead initiatives that foster a culture of learning and adaptive delivery, while managing stakeholder activities and ensuring effective communication. Join a dynamic team dedicated to driving innovation and operational excellence, where your leadership will make a significant impact on organizational success and community engagement.

Qualifications

• Extensive experience in Agile environments, including coaching teams and organizations.
• Knowledge of Agile frameworks like Scrum, Kanban, Lean, and others.

Responsibilities

• Build trusted relationships and advise on Agile transformation.
• Support Agile governance and monitor performance metrics.
• Manage projects and improve team capabilities.

Skills

Agile Coaching

Stakeholder Engagement

Strategic Thinking

Data-Driven Decision Making

Education

Relevant Certifications (CSP, CSM, SAFe)

Tools

Scrum

Kanban

Lean

Job description

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Job Details

• Job ID: 52860
• Category: Policy, Planning & Research
• Division & Section: Technology Services, Enterprise Strategy & Project Delivery
• Location: Metro Hall, 55 John St, Toronto
• Type & Duration: Temporary, Full-time, 12 months
• Salary: $113,683 - $155,216
• Schedule: Monday to Friday, 35 hours/week
• Union Status: Non-Union
• Openings: 1
• Posting Period: 28-Apr-2025 to 12-May-2025

Job Summary

Seeking a collaborative leader to partner with the Program Support Team, providing strategic coaching and support to the Technology Services Division. The role involves leading initiatives that embed business agility and continuous improvement, fostering a culture of learning and adaptive delivery, and managing stakeholder activities.

Key Responsibilities

1. Strategic Leadership: Build trusted relationships, advise on Agile transformation, support operating model evolution, and represent the division in city-wide initiatives.
2. Governance & Metrics: Support Agile governance, monitor performance metrics, and recommend process improvements.
3. Coaching & Learning: Develop agility initiatives, facilitate workshops, and enhance communication strategies.
4. Team & Operational Management: Manage projects, improve team capabilities, and oversee staffing.
5. Stakeholder Engagement: Collaborate with internal and external partners, participate in committees, and manage communication on contentious issues.
6. Research & Analysis: Conduct research, develop issues management strategies, and prepare strategic reports.

Qualifications

• Extensive experience in Agile environments, including coaching teams and organizations.
• Knowledge of Agile frameworks like Scrum, Kanban, Lean, and others.
• Experience in organizational change management and stakeholder engagement.
• Strong interpersonal, strategic thinking, and data-driven decision-making skills.
• Relevant certifications (e.g., CSP, CSM, SAFe) are assets.

Additional Information

The City promotes equity, diversity, and inclusion, and provides accommodations during the recruitment process in accordance with AODA.