Program Manager, Substance Use & Mental Health

Alliance for Healthier Communities; Toronto; On-site; CAD 81,000 - 97,000; Full time

Job summary

A community health organization in Toronto seeks a Program Manager for Substance Use & Mental Health. Responsibilities include supervising staff, coordinating programs, and ensuring equitable access to services. The ideal candidate should have a degree in healthcare or social work, supervisory experience, and a strong commitment to health equity. This leadership position emphasizes collaboration, client-centered care, and effective communication. Join us in improving the lives of marginalized communities.

Benefits

Extended Health and Dental benefits

Healthcare of Ontario Pension Plan (HOOPP)

Employee Assistance Program (EAP)

Paid time off (vacation, sick and personal days)

Qualifications

• 2-5 years progressive experience managing and supervising staff.
• Experience in harm reduction practices and substance use care.
• Ability to work independently and as part of a multi-disciplinary team.

Responsibilities

• Supervise diverse teams and coordinate program activities.
• Conduct recruitment activities to ensure adequate staffing.
• Provide crisis intervention and support to participants.

Skills

Solid interpersonal skills

Supervisory skills

Strong organizational skills

Excellent verbal and written communication

Education

University degree in health care or social work

Registered Regulated Health Care Professional

Tools

Computer technology proficiency

Job description

• Job Title: Program Manager, Substance Use & Mental Health
• Total House of work per week:35
• Compensation Amount / Range$81,855 - $96,300
• Is Artificial Intelligence used for screening or assessment of candidates☐Yes ☒ No

South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.As a leader in community health, our locally and internationally recognized community services include cutting‑edge primary health services, health promotion, harm reduction, environmental health, community food centre and population‑based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.

This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael's Homeswith support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.

The Program Manager, Substance Use & Mental Health is responsible for the supervision and support of a diverse team of staff, and provides site specific and cross organization support for the Substance Use & Mental Health team. The Program Manager, Substance Use & Mental Health works collaboratively with other SUMH management team members to ensure both clinical and non‑clinical services are delivered in a way that maximizes positive client impact. This position is expected to work onsite.

Direct and manage the work of interdisciplinary teams

With support, conduct all required recruitment activities to ensure the Substance Use & Mental Health teams are appropriately staffed

Provide supervision and ongoing guidance, feedback, recognition and coaching

Create staffing schedules for Substance Use & Mental Health teams

Conduct probationary and annual performance reviews

Support the development and maintenance of a strong team

Work with program staff to resolve problems as they arise

Support team to build capacity through organizing skill sharing and training opportunities as well as resource mobilization

Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director, Substance Use & Mental Health

Work with Operational Health Systems team to ensure all programmatic and client information is properly documented

Coordinate daily/weekly/monthly/annual priorities, work plans and work flow for all identified programs, in conjunction with the Director, Substance Use & Mental Health

Ensure supportive, strengths‑based, trauma‑informed, and anti‑racist/anti‑oppressive approaches are utilized in all aspects of program planning and direct service

Develop targets, timelines and processes to successfully manage tasks and workflow

Address day to day program and participant‑related issues and ensure these are resolved in a clear, professional, timely manner

Utilize a community development approach to engaging those with lived experience of drug use, poverty, oppression and/or marginalization within Substance Use & Mental Health Programs (e.g. employment, education/training, volunteering, advisory and liaison committees, and developing, implementing and participatory evaluation of programs and services)

Develop and coordinate team approaches to meeting the complex short and longer‑term crisis intervention, counseling, case management and referral issues/needs of participants

Monitor, support, train and evaluate the ongoing development and implementation of Substance Use & Mental Health related services

Identify and respond to increased risks, trends and gaps in programs, by offering services and support that respond to community feedback and meets diverse needs

Guide and support Substance Use & Mental Health staff in providing trauma informed programming, recovery based programming, and short‑term case management to support participants in personal health goals & improving social determinants of health

Provide direct crisis intervention counseling, crisis de‑escalation, conflict resolution, overdose response, safety planning and suicide risk assessments/response where needed

Develop and maintain collaborative team programming and partnerships within Substance Use & Mental Health and other inter‑disciplinary teams and programs at SRCHC, as well as with community partners and other service agencies to provide or improve services for people who use drugs

Advocate at local, provincial and national levels with and on behalf of those who take/use drugs, for equitable policies, legislation and funding, and access to health care, mental health, housing, legal and other support services needed to live safe and healthy lives

Maintain records, reports and other statistical information, and provides accurate and timely reports, stats, stories of impact as required

Make recommendations related to supplies and other purchases, and monitor budgets and expenditures in conjunction with the Director, Substance Use & Mental Health

Develop, and coordinate effective print and electronic information and materials and give presentations for diverse audiences

In collaboration with Leadership, ensure all funding reports are completed and submitted as per accountability agreements andprepare funding proposals when requested

Support evaluation activities required by funders, including collation of in‑house data

Support quality improvement initiatives across sites including chart reviews and case studies to support evaluation efforts

Ensure the successful coordination of client‑centred services that align with best practices/guidelines

Ensure programs and services are meeting community needs and address identified risks, trends and gaps

Lead and support cross‑organizational initiatives as required

Contribute to all program and organization planning activities

• All other duties as required

Benefits include:

Extended Health and Dental benefits including Life, AD&DD and LTD

Healthcare of Ontario Pension Plan (HOOPP)

Employee Assistance Program (EAP)

Paid time off (vacation, sick and personal days)

University degree in a related discipline i.e. health care, social work or equivalent combination of education and employment experience

2-5 years progressive experience coordinating programs, managing and supervising staff

Registered Regulated Health Care Professional preferred

Current college membership as regulated under the Regulated Health Professions Act, 1991 maintained as applicable

Must have demonstrated experience and understanding of harm reduction practices, recovery methodologies, and substance use care

Demonstrated ability to supervise and support staff to ensure, client‑centred, effective and efficient work processes

Experience working in, coordinating, managing and/or supervising staff within inter‑professional approach that addresses health inequities and social determinants using an anti‑oppressive approach

Demonstrated ability to develop and implement strategies to promote diversity and positive working relationships within the organization and across partner sites

Respect for diversity, equity, anti‑racism and accessibility with the ability to work collaboratively and positively with others

Solid interpersonal, supervisory and critical thinking skills

Strong organizational skills

Excellent verbal and written communication skills

Proficiency in the use of computer technology and various software applications

Ability to work independently and as a member of a multi‑disciplinary team

Knowledge and experience advocating for systemic change

A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs

Overdose response and crisis de‑escalation an asset

Police clearance documentation will be required for employment

Proof of double COVID‑19 vaccination status will be required for employment

This posting is not for an existing vacancy.

Location

Toronto , ON

How to apply:

Please mail in your cover letter and resume in confidence to:

The Hiring Committee – Program Manager, SUMH South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3

No faxes, phone calls, or requests to meet please.

This is a non‑bargaining unit position.

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.

SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.

SRCHC encourages a scent‑free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.