Program Manager (Remote)

Sentrex Health Solutions Inc.; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Vacation Entitlement

Wellness Program

Paid Sick Days

Benefits Package

RRSP Matching

Employee Assistance Program

Job summary

Sentrex Health Solutions Inc. is seeking a Program Manager reporting to the Associate Director of Patient Programs to lead the management, planning, and implementation of patient support programs.

The role combines project management, analytics, client management, case management, and people skills to deliver outstanding and innovative services. A collaborative, results-driven candidate will coordinate reimbursement, patient coordination, and medication management while guiding the team through

Qualifications

• University degree in applicable field
• Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations
• Experience in Oncology therapeutic area considered an asset
• 1-3 years in Program Management
• Minimum of 2 years in People Management
• Knowledge of reimbursement, patient assistance programs, and related processes

Responsibilities

• Design and implement programs per sponsor strategy
• Ensure client needs are met and program performance is tracked
• Oversee reimbursement, patient coordination, and medication management
• Lead reporting design and delivery across analytics teams
• Coordinate client communications and meetings
• Manage project setup, data collection tools, and CAPA activities
• Supervise staff, monitor training, and adjust staffing as needed
• Develop SOPs, documentation, and program manuals

Skills

Program Management

People Management

Client Management

Analytical Skills

Healthcare Knowledge

Education

University degree

Tools

CRM Tools

Data Reporting

Job description

Work Arrangement:

Remote

Travel Required:

5% Travel to Markham Head Office / Clinics

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Associate Director of Patient Programs, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs.

A Day in the Life (What you will do here):

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
• Ensuring all program Client’s needs are being met
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed,in order tobuild content for training and ensuring the team has all required context within their therapeutic landscape.
• Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
• Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. Make recommendations for changes in operations andassistin the execution of these changes through arobust changemanagement process
• In collaboration with the analytics team,facilitatethe design, production, and delivery of all program-related reporting
• Participate/lead in respective client meetings andday to dayclient communications.
• Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensureoptimalexecution and performance in all aspects of client communications and client relations.
• Assistwith quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
• Overseescase managers to ensure their ability to handle calls and provideappropriate customerservice, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Manage andparticipatein program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage andparticipatein theproject technicalset up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)
• Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders
• Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives
• Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

• University degree in applicable field
• Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
• Experience in Oncology therapeutic area considered an asset
• 1-3 yearsof experience in a Program Management role
• Minimum of 2 years in a People Management role
• Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes
• Understanding of the direction of technology, trends, and strategic business impact on key clients
• Knowledge of full-service call center programs
• Ability to interpret financial data and manage a budget
• Strong customer/client management background
• Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation
• Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
• Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
• Strong interpersonal and leadership skills; ability to develop and grow talent

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.