Program Manager, Payments

Lightspeed Commerce; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Montreal is seeking a Program Manager to support the execution of key cross-functional initiatives that drive business performance. You will collaborate closely with various stakeholders to ensure structured execution of programs, manage complex projects, and contribute to operational excellence. This role involves a background in program management with strong communication and data analysis skills, ideally within a high-growth environment. The position offers flexible working options and competitive benefits.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Training opportunities

Health and wellness credits

Volunteer time off

Computer purchase program

Enhanced parental leave

Qualifications

• 3–5 years experience in program/project management or a similar role.
• Proven background in facilitating cross-team collaboration.
• Experience with data and financial outcomes in a commercial environment.
• Comfortable operating in ambiguous and complex organizations.
• Strong proficiency in creating program artifacts.

Responsibilities

• Partner with leaders to support key programs driving business outcomes.
• Oversee planning and delivery of GTM initiatives.
• Build strong relationships as primary liaison between teams.
• Monitor progress against objectives and facilitate decision-making.
• Track program progress with status reports and updates.

Skills

Program/project management

Cross-functional collaboration

Data analysis

Effective communication

Change management

Tools

Program charter

RAID Logs

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Program Manager to join our program managementteam in Montreal, Canada. In this role, you will support Lightspeed payments programportfolio, with the execution of cross‑functional initiatives that drive Lightspeed’s Go‑To‑Market (GTM) strategy forward and improve business performance. Working within the CRO’s office, you will collaborate with stakeholders across GTM and the wider Lightspeed organization to ensure structured, transparent, and results‑driven execution of key programs.

As a Program Manager, you will act as a Program Management Business Partner to departmental leaders, helping align their goals with broader company objectives, and supporting their execution with rigor and accountability. This role requires the ability to manage complex, fast‑moving projects, facilitate collaboration, drive clarity in execution, and contribute to Lightspeed’s overall operating model.

What you’ll be responsible for

• Partnering with departmental leaders to understand their strategies and support the execution of programs that deliver measurable business outcomes.
• Oversight of the planning, coordination, and delivery of key GTM initiatives, ensuring alignment with broader company priorities.
• Building strong cross‑functional relationships and acting as the primary liaison between business teams and central stakeholders (e.g., Finance, Systems, Data).
• Monitoring progress against OKRs and KPIs; surface risks early and facilitate timely decision-making.
• Tracking and communicating progress through dashboards, status reports, and stakeholder updates.
• Appling program management discipline across planning, governance, execution, and post‑mortem activities.
• Leveraging change management principles to ensure programs remain aligned despite evolving priorities.
• Supporting the adoption of best practices and standardized processes across the PMO and GTM teams.
• Contributing to operational excellence by identifying gaps, streamlining workflows, and scaling repeatable practices.
• Being flexible and willing to take on new challenges as GTM and company needs evolve.

And a little bit of…

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!

What you’ll be bringing to the team

• 3–5 years experience in program/project management or a similar role in a fast‑paced environment.
• Background in facilitating, and working across multiple teams building stakeholder relationships, collaboratively, for outstanding business and individual outcomes.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organisation and seeking cross organisational alignment - ability to act with calm
• Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a focus on initiative progress and outcomes, clear decision making and data‑driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS
• Ideally experience in a global organization
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career‑defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

#LI-DS1

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of this selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are

Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.