Program Manager - Inflight Regulatory

WestJet; Calgary; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Travel privileges for you and family

Competitive total rewards package

Friendly culture and teamwork

Job summary

WestJet is seeking a Program Manager for Inflight Regulatory to support the Senior Manager in regulatory compliance of the Inflight Department. You will oversee quality control across training programs, standards, and cabin crew communications, and implement corrective actions based on audits and authorities.

This role requires interpretation of CARS/CASS, collaboration across stakeholders, and occasional global travel. A Bachelor’s degree is preferred, with 6–8 years of related experience.

Qualifications

• 6-8 years’ experience with Inflight training standards, regulatory compliance and Inflight standards.
• Strong understanding of the Canadian Aviation Regulations (CARS) and Standards (CASS).
• Ability to travel globally when required (10% travel).

Responsibilities

• Conduct department level quality control functions to ensure ongoing regulatory compliance on select processes and outputs, including, but not limited to, all regulated training programs, training delivery, Inflight standards, and cabin crew communications.
• Based upon QA results, identify root causes and develop, implement, measure, and monitor corrective actions to prevent recurrence.
• Support regulatory compliance and operational effectiveness of cabin crew training policies and programs, as well as Inflight standards and procedures.
• Ensure ongoing regulatory compliance through regular reviews of changes to all requirements published by Transport Canada, IATA, ICAO, FAA and EASA.

Skills

Aviation regulations knowledge

Analytical skills

Communication & collaboration

MS Office (Excel/Outlook/Word)

Travel willingness

Education

Bachelor's degree

Tools

MS Office

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Program Manager - Inflight Regulatory

Reporting to the Senior Manager, Standards & Cabin Safety, the Program Manager, Inflight Regulatory will be responsible to support the Transport Canada designated Flight Attendant Manager in the ongoing regulatory compliance of the Inflight Department. This includes but is not limited to select quality control activities, and creating and implementing corrective actions to mitigate causes identified through the Safety Management System and Regulatory authorities.

Key Deliverables Include

• Conduct department level quality control functions to ensure ongoing regulatory compliance on select processes and outputs, including, but not limited to, all regulated training programs, training delivery, Inflight standards, and cabin crew communications.
• Based upon the results of any quality control, quality assurance, inspection or audit function, work with stakeholders to identify root causes, and then develop, implement, measure, and monitor corrective actions for effectiveness to prevent recurrence.
• Support the regulatory compliance and operational effectiveness of cabin crew training policies and programs, as well as Inflight standards and procedures, including the delivery and implementation of standards and training.
• Ensure ongoing regulatory compliance through regular reviews of changes to all requirements published by various authorities, including, but not limited to, Transport Canada, IATA, ICAO, the FAA, and EASA.
• Liaise with all regulatory authorities as required, including identifying needs and opportunities for alternate means of compliance, submitting exemptions to regulatory bodies for exemption to requirements, and implementing exemptions once approved.

Experience And Qualifications

• 6-8 years’ experience with Inflight training standards, regulatory compliance and Inflight standards
• Strong understanding of the Canadian Aviation Regulations (CARS) and Standards (CASS)
• Ability or experience to interpret and discern regulations specifically to CARS and CASS
• Ability to become WestJet Cabin Crew qualified on all applicable aircraft types
• Ability to travel globally when required (10% travel required)
• Intermediate level computer skills with MS Office applications requires (Excel, Outlook, Word, etc)
• Excellent analytical skills with attention to details
• Demonstrated ability to execute strategic plans and objectives
• Excellent communication and collaboration skills
• Ability to work within complex systems
• Bachelors Degree is an asset

The Benefits Of Being a WestJetter

WestJet provides all WestJtter with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

About

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.