Program Manager (Delivery Innovation and Strategic Programs)

Okta; Toronto; On-site; CAD 87,000 - 119,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

RRSP with a match

Paid leave including PTO and parental leave

Job summary

Okta in Toronto is seeking a Program Manager for Delivery Innovation & Strategic Programs. This role focuses on enhancing customer outcomes through improving delivery methodologies and leveraging AI tools. You will analyze service delivery trends and create standardized templates.

The ideal candidate has extensive program management experience, strong analytical skills, and the ability to communicate complex processes clearly. Competitive salary and benefits are offered.

Qualifications

• 3–5 years of program management or operational experience within a technology organization.
• Prior experience working closely with Professional Services or Customer Success.
• Strong analytical mindset with experience in metrics and reporting.

Responsibilities

• Identify common delivery patterns to create reusable documentation.
• Maintain repository of delivery methodologies and templates.
• Design dashboards to track delivery performance and methodology adoption.

Skills

Program management

Operational experience

Analytical skills

Communication skills

Ability to work with AI tools

Education

Bachelor’s degree in business or equivalent

Tools

Salesforce

Tableau

Confluence

Asana

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise our Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

Reporting to the Sr. Manager, Business Architecture the Program Manager, Delivery Innovation + Strategic Programs, a critical individual contributor role within our Global Professional Services and Delivery Success organization. This role sits at the intersection of delivery excellence, partner enablement, and business intelligence.

Unlike product-focused enablement roles, this position is laser-focused on delivery methodology, operational execution standards, and project-level governance. Your mission is to drive better customer and partner outcomes by analyzing real-world professional services delivery, translating common implementation patterns into repeatable requirements, and creating standard delivery methodologies. You will bridge the gap between internal and external execution by packaging these delivery frameworks into external playbooks, checklists, and blueprints that our internal teams and service delivery partners can leverage to execute consistently.

Additionally, you will support our strategic programs through rigorous reporting, metrics tracking, and impact assessments, while proactively championing the implementation of generative AI to scale and optimise our delivery and partner enablement frameworks.

Key Responsibilities

• Delivery Methodology Codification & Scoping Standards
  • Identify Common Scenarios & Patterns: Partner closely with internal Professional Services delivery and technical teams to identify repeatable implementation patterns, delivery workflows, and common customer use cases.
  • Develop Delivery Requirements Templates: Translate these real-world delivery patterns into standardised, reusable scoping requirements, delivery templates, and execution blueprints (focusing on the “how” of delivery execution, not product training).
  • Methodology Asset Gap Analysis: Evaluate project delivery trends to identify gaps in our execution assets, establishing the operational and business requirements for new delivery assets, accelerators, and methodology toolkits.
• Delivery Methodology Transformation & Partner Process Integration
  • Methodology Transformation: Take complex, internal delivery methodologies and “translate” them into structured, high-quality, external-facing delivery playbooks, engagement blueprints, and project governance toolkits.
  • Process Repository Management: Organise and maintain the central repository of delivery methodologies, engagement templates, and process assets (using tools like Highspot, Confluence, and Asana) to ensure delivery consistency across internal and partner-led projects.
• AI-Enabled Delivery & Enablement Innovation
  • AI Tool Implementation: Explore, test, and implement generative AI tools and workflows to accelerate the creation of delivery methodologies, project templates, and partner playbooks.
  • AI-Driven Acceleration: Identify opportunities to integrate AI solutions to help both internal teams and partners quickly synthesize customer requirements, automate boilerplate documentation, and speed up scoping/delivery cycles.
  • Enablement Efficiency: Train and guide partner delivery success teams on utilising AI-driven templates and methodology accelerators to maximise execution speed and output quality.
• Strategic Program Reporting & Impact Analytics
  • Track Investment Outcomes: Develop and maintain quantitative models to measure and report on the effectiveness, quality, and adoption of these delivery methodologies and strategic program investments (e.g., reporting on the impact of our investments).
  • Build Dashboards from Scratch: Independently design, build, and maintain comprehensive analytics dashboards from scratch using Tableau and Salesforce to track delivery health and methodology adoption, rather than simply consuming existing reporting.
  • Executive & Stakeholder Reporting: Prepare quarterly delivery reports, programme health scorecards, and data deep-dives to provide actionable insights for Global Services leadership on partner delivery performance and methodology impact.

What you’ll bring to the role

• Experience: 3–5 years of program management, project management, or operational experience within a technology, SaaS, or professional services organisation.
• Delivery & Operational Exposure: Prior experience working in or closely with Professional Services, Customer Success, Delivery Success, or Service Delivery Partner programmes.
• Clarity & Synthesis: Masterful ability to proactively track down, clarify, and organise complex technical or operational processes from cross‑functional teams to create clear, step‑by‑step methodologies and frameworks.
• AI Adaptability: Practical experience using generative AI tools to assist in research, outlining, content optimisation, or workflow automation to accelerate and scale content creation.
• Analytical Skills: Strong analytical mindset with experience building dashboards and reports (e.g., in Salesforce, Tableau, Google Sheets) to track performance metrics and assess investment impact.
• Project Management: Exceptional ability to self‑direct and manage multiple deliverables, programme schedules, and stakeholders in a deadline‑driven environment.
• Communication Skills: Outstanding verbal and written communication skills with the ability to translate complex operational processes into clear, execution-focused delivery blueprints.

And extra credit if you have experience in any of the following!

• Experience working with or implementing AI-driven analytics, automation platforms, or prompt engineering for operational efficiency.
• Knowledge of Okta & Auth0 product offerings.
• Experience with business architecture concepts or standardising operating models.
• Experience with collaboration, enablement, and tracking tools like Highspot, Confluence, and Asana.
• Familiarity with GSI engagement models or enterprise identity delivery.
• A bachelor’s degree in business, data science, information systems, or equivalent relevant experience.

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards programme, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between: $87,000 — $119,000 CAD.

The Okta Experience

• Supporting Your Well‑Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in‑person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.