Program Manager

Prospect Human Services; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Calgary seeks a Program Manager to lead a large program, ensuring effective service delivery and operational excellence. The ideal candidate will have over 7 years of relevant experience, demonstrating strong leadership and management skills. This full-time role offers a starting salary of $78,000 and is hybrid, allowing work from home part-time.

Benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• Minimum of 7 years of progressively responsible experience in program management.
• Demonstrated experience managing large complex programs.
• Proven ability to lead staff and foster effective collaboration.

Responsibilities

• Provides leadership for a large program and oversees functional areas.
• Monitors program budgets and supports approval of expenditures.
• Leads recruitment and performance evaluations for staff.

Skills

Leadership Experience

Project Management

Budgeting

Supervising Experience

Contracts

Education

Post-secondary degree in Social Sciences, Business or related field

Tools

Microsoft Office applications

CRM systems

Microsoft Project

Job description

Position

Program Manager

Location

Calgary

Type

Full Time

Salary

Starting at $78000

Program / Functional Management

• Provides leadership for a large or complex program or oversees a defined functional area spanning multiple programs. May support additional smaller programs or initiatives if operationally required.
• Serves as the primary owner of program or functional deliverables accountable for outcomes reporting and quality standards.
• Supports development and implementation of operational work plans aligned with funding community needs and organizational goals.
• Applies labour market trends functional best practices and tools to guide staff and support effective service delivery.
• Monitors day-to-day program or functional activities to identify operational issues service gaps or workflow challenges and escalates concerns to more senior leadership as needed.
• Contributes to funding proposals RFPs or functional documentation as required.

Leadership & Talent Development

• Leads recruitment selection onboarding and performance evaluations for program or functional staff.
• Provides direct supervision to staff including Team Leads or Program Leads as applicable.
• Coaches team members in service delivery functional skills and leadership development.
• Champions diversity equity inclusion and accessibility practices across the team.
• Promotes collaboration across teams or functions to support organizational success.

Operational & Financial Management

• Monitors program or functional budgets supports approval of expenditures within delegated authority and escalates variances as needed.
• Ensures timely and accurate submission of reports deliverables and operational documentation.
• Oversees compliance with contractual legal and organizational requirements.
• Collaborates with support services (Finance HR IT etc.) to ensure operational efficiency.

Stakeholder Leadership

• Serves as a primary point of contact for funders functional stakeholders or program partners.
• Represents the program or functional area in external sector activities working groups or community collaborations.
• Develops and maintains relationships with employers funders and other external stakeholders relevant to the program or functional area.
• Supports alignment of program or functional work with broader organizational goals.

What does it take to do this job

• Completion of a post-secondary degree in Social Sciences Business Public Administration or a related field or an equivalent combination of education and experience.
• Minimum of 7 years of progressively responsible experience including at least 3 years in program or functional management roles within nonprofit social impact or community service settings.
• Demonstrated experience managing large complex programs with multiple deliverables diverse teams and high external accountability.
• Proven ability to lead staff including new leaders while fostering effective collaboration across program areas or functional teams.
• Strong analytical and operational planning skills with the ability to translate labour market trends and program data into actionable operational strategies.
• Skilled in contract management budget development and oversight of program performance with direct accountability for financial targets and deliverables.
• Proven ability to build and sustain productive relationships with funders government partners employers and community stakeholders.
• Advanced proficiency with technology platforms used in program operations including CRM systems reporting tools and Microsoft Office applications.
• Demonstrated track record in designing and executing operational plans that enhance program effectiveness and achieve measurable results.
• Proven ability to build consensus and influence internal and external stakeholders to advance program and organizational objectives.
• Advanced written and verbal communication skills including presenting program strategies challenges and outcomes to funders and leadership audiences.
• Applies emotional intelligence cultural competency and trauma-informed practices to foster inclusive psychologically safe and high-performing teams.
• Demonstrated experience in coaching mentoring and developing leadership capacity in staff and emerging leaders.
• Proven ability to lead change management efforts during periods of organizational growth transition or program evolution.
• Demonstrated commitment to advancing equity diversity inclusion and accessibility (EDIA) in leadership and program execution.
• Some post-secondary education and / or an equivalent combination of education and professional experience will be considered for this role

Further Notes

• All Prospect employees must pass a background check
• This is currently a hybrid role offering the flexibility to work from home part of the time while also connecting with others through in-office collaboration.
• Some travel is required

If you require an accommodation in order to participate in the application or selection process please contact the HR / Recruitment department at .

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work our actions show a commitment to professional management and service delivery. Prospect is accountable ethical and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking why not aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair healthy and high-performing environment where everyone is respected encouraged and motivated and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged including for-profit not-for-profit funders and government. Only by understanding all points of view can we create inclusive workplaces.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1