Program Delivery Manager (Canada)

Fenergo; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial technology firm in Toronto is seeking a Delivery Manager to lead complex client implementations in the financial services sector. You will be responsible for managing program delivery, fostering client relationships, and ensuring successful outcomes. Candidates should have over 6 years of experience in programme management, with proficiency in Agile methodologies and strong stakeholder engagement skills. This role offers competitive benefits and opportunities for career development.

Benefits

Healthcare cover with Canada Life

Retirement savings plan

Employee Assistance Programme

Annual company bonus

20 days PTO

Flexible working hours

Work from home policy

Qualifications

• 6+ years of experience in programme management, ideally in financial services.
• Strong commercial acumen with experience in managing programme budgets.
• Excellent client-facing skills and stakeholder management.

Responsibilities

• Lead the end-to-end delivery of key client implementations.
• Manage the commercial and financial governance of the programme.
• Build and maintain trusted relationships with senior client stakeholders.

Skills

Programme management

Stakeholder management

Agile methodologies

Cross-functional team leadership

Education

Project or programme management certification (e.g., PMP, PRINCE2, Agile)

Job description

Company Description:

At Fenergo, we’re not just building software, we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI‑powered client lifecycle management, we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant, they’re confident. Where technology doesn’t just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future together.

Overview of Role:

As a Delivery Manager at Fenergo, you will be at the heart of our clients’ success, leading the delivery of complex, high‑value implementations for the world’s leading financial institutions. This is a critical, client‑facing role where you will own the end‑to‑end delivery of a programme, from planning and commercial governance through to a successful go‑live.

This is an ideal opportunity for an experienced delivery leader who thrives on navigating complexity, leading cross‑functional teams, and delivering tangible business outcomes for our clients. You will have the platform to manage strategic implementations, build deep client relationships, and play a vital role in a fast‑growing, world‑class delivery organisation.

Main Responsibilities:

• Lead the end‑to‑end delivery of key client implementations or complex workstreams within a larger programme, ensuring a successful outcome that aligns with the client's business case.
• Own and manage the commercial and financial governance of your programme, including the Statement of Work (SOW), change control, budget, and forecasting.
• Build and maintain trusted relationships with senior client stakeholders, leading programme governance forums and ensuring clear, consistent communication on status, risks, and progress.
• Lead a dedicated, cross‑functional delivery team—including technical, functional, and advisory experts—fostering a culture of collaboration and accountability to achieve programme goals.
• Apply Fenergo’s global delivery methodology with rigour and consistency, ensuring your implementation adheres to best practices and quality standards.
• Proactively manage all programme risks, issues, and dependencies, providing clear, data‑driven reporting and transparently managing escalations.
• Contribute to the continuous improvement of our global delivery function by providing structured feedback and sharing learnings from your delivery engagements.

Requirements:

• 6+ years of experience in programme management, with a proven track record of leading complex, multi‑workstream SaaS implementations for enterprise clients, ideally in the financial services sector.
• Strong commercial acumen with direct, hands‑on experience managing programme budgets, change requests, and the commercial components of a Statement of Work (SOW).
• Excellent client‑facing and stakeholder management skills, with the ability to build strong relationships and lead governance discussions with senior client contacts.
• Deep expertise in modern delivery methodologies (e.g., Agile, Hybrid) and the ability to apply them effectively to ensure predictable delivery execution.
• Demonstrated ability to lead and motivate cross‑functional teams in a matrixed environment to achieve a common goal.
• A formal project or programme management certification (e.g., PMP, PRINCE2, Agile).

Nice to Have:

• Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms.
• Experience delivering projects that involve significant data migration and complex systems integration.
• Experience working in a fast‑paced, private equity‑backed environment.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high‑performing highly collaborative team that works cross functionally to accommodate our clients’ needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellent: Continuously raising the bar

What’s in it for you?

• Healthcare cover with Canada Life
• Retirement savings plan
• Employee Assistance Programme
• Opportunity to earn an annual company bonus
• 20 days PTO
• 3 company closure days
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Opportunity to work on a cutting‑edge Fintech Product, using the latest of tools and technologies.
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Work From Home set‑up allowance

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.