Program Coordinator, UCalgary Continuing Education

University of Calgary; Calgary; On-site; CAD 48,000 - 68,000; Full time

Job summary

The University of Calgary is seeking a Full-time Temporary Relief Program Coordinator to support Continuing Education. This role manages daily course section operations from creation to completion and collaborates with Program Managers, Student Services, and other coordinators in a cross-functional team environment.

The position emphasizes coordinating sections, supporting instructors with contracts and system access, and maintaining organized records while ensuring privacy and policy compliance

Qualifications

• High school diploma or equivalent required; Diploma/Associates/Bachelor’s degree preferred.
• 3–5 years of experience in administrative support, preferably in higher education or continuing education.
• Experience in program coordination, administration, or customer service desirable.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel); knowledge of SIS, LMS, and registration platforms is a plus.
• Strong organization, time management, and communication skills; ability to handle confidential information.

Responsibilities

• Manage and enter course section information, schedules and announcements in the ContEd registration system.
• Organize logistics for section delivery (classrooms, materials, schedules, A/V equipment, supplies).
• Create and manage a detailed program area checklist for section duties and progress.
• Liaise with instructors, staff and students to execute tasks and communicate changes.

Skills

Administrative support

Program coordination

Customer service

Microsoft Office

Excel

Time management

Written & verbal communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SIS

LMS

Registration platforms

UCalgary systems

Job description

Description

The Department of Operations and IS Services in Continuing Education is currently seeking a Full-time Temporary Relief Program Coordinator for approximately 12 months.

This position reports to the Associate Director, Program Operations and Services and will work closely with Program Managers, Student Services, and other Program Coordinators in a cross-functional team environment. The Program Coordinator plays a key role in supporting professional and continuing education at the University of Calgary. They manage and perform the daily operations of course sections throughout the section lifecycle, from section creation to completion.

Summary of Key Responsibilities

(job functions include but are not limited to):

Program Coordination

• Manage and enter course section information, schedules and announcements in the ContEd registration system, maintaining accurate information and timely communication with staff, instructors, and students.
• Organize logistics to be in place for section delivery (classrooms, materials, schedules, audio-visual equipment, printing, instructional supplies).
• Create and manage a detailed program area checklist to track course section duties and progress.
• Liaise with internal and external teams, instructors and students as needed to execute tasks and communicate changes.

Instructor Support

• Apply relevant business processes to bring instructors into the UCalgary teaching and learning environment and enable them to teach their course sections. This includes but is not limited to contracting and hiring instructors, acquiring access to the relevant UCalgary systems, paying instructors in a timely and accurate way, and collecting grades.
• Act as a key liaison for instructors, maintaining relationships, communicating and supporting them throughout the section operations while navigating deadlines and business processes and policies.

Administrative Support

• Maintain and organize office files, records, and databases, ensuring all information is accurate and up to date and in compliance with University practices and policies (e.g. data privacy, data retention).
• Share team responsibilities, including but not limited to processing and tracking payments, overseeing instructional supplies, managing team email inbox, reporting, and other team duties.
• Support the continuous improvement of team practices, providing feedback on business processes and maintaining documentation, templates, and reference guides.
• Assist with preparing and compiling reports related to section operations, change management, and other reports.
• Assist with ContEd events and conferences, including but not limited to graduation ceremony, student orientation events, and industry conferences.

Qualifications / Requirements

• High school diploma or equivalent required. Diploma, Associate's degree, or Bachelor's degree in administration, business, or a related field is preferred.
• A minimum of 3-5 years of experience in administrative support, preferably in a higher education or continuing education environment.
• Experience in program coordination, administration, or customer service is highly desirable.
• Proficiency in Microsoft Office Suite (Word, Outlook, and particularly Excel), knowledge of student information systems (SIS), course registration platforms, and learning management systems (LMS) is a plus.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with a professional demeanor.
• High attention to detail and problem-solving abilities.
• Ability to work independently, take initiative, and collaborate with diverse teams.
• Ability to maintain confidentiality and handle sensitive information.
• Strong interpersonal skills, with the ability to interact with a wide range of stakeholders, including instructors, students, external partners, and staff.
• Flexibility and adaptability in a dynamic and fast-paced work environment.

Application Deadline

September 30, 2026

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups Start something today at the University of Calgary. For more information, visit ucalgary.ca.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

Indigenous Strategy

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding diversity EDI at UCalgary can be sent to the Office of Institutional Commitments ([e-mail]) and requests for accommodations can be sent to People & Culture ([e-mail]).