Program Coordinator INTERSECT

City of Ottawa; Ottawa; On-site; CAD 80,000 - 95,000; Full time

Job summary

A municipal government entity in Ottawa is seeking a Program Coordinator to provide support for the INTERSECT Program. The ideal candidate will facilitate project planning, maintain program documentation, and support stakeholder engagement. Bilingualism in English and French is essential, along with relevant experience in administration and project management. This is a temporary position expected to last until December 31, 2026, with a salary range of $80,478.58 - $94,778.32 annually.

Benefits

Diversity and Inclusion initiatives

Development and training opportunities

Qualifications

• Minimum of three (3) years relevant experience providing administrative support in a police environment.
• Experience managing complex inter-departmental relationships.
• Advanced knowledge of office software products.

Responsibilities

• Support the INTERSECT 2.0 project planning and implementation.
• Prepare meeting agendas and summaries for Program governance bodies.
• Maintain accurate records for Program operations.

Skills

Fluency in English

Bilingualism (French)

Experience with Microsoft Office Suite

Communication skills

Problem-solving

Teamwork

Leadership

Education

Two (2) year relevant College Diploma in Police Foundations, Social Sciences, or Business Administration

Tools

Microsoft Project

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft SharePoint

Job description

Competition Number: 19946

Applications will be accepted until 23:59hrs on 05/12/2025.

Posting Details

This posting is for one (1) temporary position available until December 31, 2026. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions.

Salary Information: $80,478.58 - $94,778.32 annually. (2025 rates of pay)

All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position.

More information about our hiring process can be found on the website under the Hiring Process menu.

Job Information

Directorate: Investigative Support Branch

Section: INTERSECT Program

Pay Group: Six (5) - Under Review

Job Code: 10146943

Work Location: West - 245 Greenbank

Supervisor's Title: Program Manager, INTERSECT

Effective Date: February 7, 2024

Overall Purpose

Reporting to the Program Manager INTERSECT, the Program Coordinator INTERSECT is responsible for providing program support including:

• Provide support for the INTERSECT 2.0 project planning and implementation.
• Assist the INTERSECT Program Office in meeting annual commitments to objectives and deliverables outlined in the INTERSECT strategic plan and / or the Program framework.
• Provide support for the current INTERSECT Program and the Program Coordinators and / or Constables assigned to INTERSECT to ensure partners and stakeholders are provided with a collaborative approach to all-hazard planning, which will mitigate the effects of potential threats and vulnerabilities to their operations, as well as enhances public safety and awareness during times of planned events and unplanned incidents.

Major Responsibilities

Provide support for the INTERSECT 2.0 project planning and implementation.

• Create and maintain program and project management tools and standards to support the Program and its stakeholders (i.e., planning, tracking, and reporting on outputs and outcomes, information and logistics management, financial planning and tracking, risk and issue tracking, problem, and change management, etc.).
• Assist in preparing meeting agendas, briefing packages and summaries for all meetings pertaining to the INTERSECT Program and its core initiatives for Program governance bodies and stakeholders.
• Maintain accurate records regarding decisions made pertaining to overall Program operations and initiatives.
• Facilitate the collection, and communication/implementation of lessons learned and continuous improvement components to ensure that the INTERSECT Program continues to meet partner and stakeholder needs.
• Provide recommendations for change to existing processes or implementation of new processes.
• Provide assistance to the OPS rollout of the NCR Critical Incident Response Structure (NCR CIRS) project/program.
• Provide assistance to the National Capital Region Strategic Security Council (NCRSSC) Secretariat and the various working groups and sub-committees.
• Answer questions about and maintain the content of the INTERSECT Situational Awareness Network (ISAN), including a comprehensive calendar of events from all NCR partners in both provinces.
• Maintain the Program member contact/distribution lists through both Outlook and an Excel spreadsheet, Signal, Rave and ensure up-to-date activation and notification procedures.
• Maintain the membership contact list, individual partner distribution lists, Liaison Officer group and ensure an offline version of the same is updated regularly.
• Develop and maintain a stakeholders’ map, defining the interests and footprint of each organization.
• Serve as Program Champion and the liaison between the various Program partners, stakeholders, and Liaison Officers.

Assist the INTERSECT Program Office in meeting annual commitments to objectives and deliverables outlined in the INTERSECT strategic plan and / or the Program framework.

• Maintain Program artefact database (V drive) and Program Office documentation. Ensure Program corporate knowledge is properly documented and filed, in accordance with the OPS Data Retention project/program.
• Maintain the Program documentation (Strategic Plan, Program Framework, reporting documentation, project management documentation, etc.).
• Maintain statistics which will assist with preparing the quarterly reporting and the annual Program action report.
• Maintain training records and research training opportunities for the Program team.

Major Responsibilities (continued)

Provide support for the current INTERSECT Program and the Program Coordinators and / or Constables assigned to INTERSECT to ensure partners and stakeholders are provided with a collaborative approach to all-hazard planning, which will mitigate the effects of potential threats and vulnerabilities to their operations, as well as enhances public safety and awareness during times of planned events and unplanned incidents.

• Assist with communications during times of rest, and during times of activation (planned events, unplanned incidents).
• As required, assist with the appropriate dissemination of any Situational Awareness information on behalf of all Program partners to the appropriate level of stakeholders, agencies and individuals involved in Program activities pertaining to both planned events and unplanned incidents.
• Assist with communications before, during and after planned and unplanned events and incidents.
• Ensure events/incidents are properly archived, in accordance with the OPS Data Retention project/program.

• Perform other duties as required or directed.

Statement of Required Qualifications

Education and Experience

• Two (2) year relevant College Diploma in Police Foundations, Social Sciences, Business Administration and / or another relevant diploma.
• Experience and formal training combined may substitute for stipulated education requirements.
• Minimum three (3) years relevant progressive experience providing administrative and / or operational support in a police or comparable environment working with and maintaining highly confidential records including:

• Experience managing complex relationships, inter-jurisdictional or inter-departmental relationships.
• Experience with and advanced knowledge in various types of office software products, such as Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft SharePoint, and other corporate software packages related to a project environment.

Language

• English – fluency in oral, reading, and writing.
• Bilingualism (French) is required. Candidates may be required to provide a certificate of achievement for Advanced Level II proficiency in French (oral expression / comprehension and reading comprehension) from the current OPS approved testing facility.

Certifications and Licences

N/A

In-service Training

• Additional training will be provided (if required) on the OPS Records Management System (RMS).
• The following mandatory training and education is provided to all employees of the OPS:

• Occupational Health & Safety.
• Respectful Workplace.
• Violence in the Workplace.
• Accessibility for Ontarians with Disabilities Act (AODA).
• Equity, Diversity, and Inclusion (EDI).
• Active Bystandership for Law Enforcement (ABLE).

Job Knowledge

Working knowledge of:

• The Organization’s Mission, Vision, and Values.
• OPS corporate software applications (Microsoft Word, Outlook, Excel, PowerPoint).
• OPS Record Management System (RMS).

• Incident Management System (IMS) and related structures such as Incident Command and Emergency Management Continuum.
• Project and program management tools and principles.

OPS Competencies

• Communication (Level 2)
• Problem Solving (Level 2)
• Teamwork (Level 1)
• Leadership (Level 1)
• Adaptability (Level 1)Planning & Organizing (Level 1)
• Service Orientation (Level 1)
• Resource & Fiscal Management (Level 1)
• Networking and Relationship Building (Level 2)

Hours of Work

Monday to Friday day shift schedule. Occasional requirement for weekends and Statutory Holidays and other irregular hours to meet operation requirements.

Effort and Working Conditions

• Work is generally performed in a standard office environment with minimal adverse working conditions.
• The incumbent must be able to work shifts as designated in the “Hours of Work” section of the job description and should be able to (as much as possible) be willing to change hours of work on very short notice should it be required to do so dependant on any emergency notifications or incidents that may be taking place within the NCR in both a planned and unplanned environment.
• Regular travel between OPS sites and other organizations within the National Capital Region will be required.

Desired Qualifications

• Project Management experience.
• Emergency Management / Emergency Preparedness experience.

Additional Competition Information

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request.

Additional information about our hiring process can be found on the recruiting website.

Please direct any questions to [e-mail].