Program Controls Manager

BCE Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Bell is seeking a Program Controls Manager to establish governance connections across departments and projects for the AI Fabric initiative. You will lead interface management, risk governance, and action tracking while ensuring reliable visibility into risks, dependencies, and improvements to support predictable delivery.

You will coordinate cross-functional reviews, drive lessons learned into standards and procedures, and partner with executive stakeholders to maintain auditable records and

Qualifications

• Progressive experience in program controls, project controls, PMO, risk management, or major capital project delivery.
• Demonstrated ability to coordinate complex, cross-functional programs or projects.

Responsibilities

• Own and oversee interface and handover management across multiple teams and functions.
• Maintain the integrated RAID register and governance cadence for the program.
• Lead root cause analysis, corrective actions, and lessons learned frameworks.
• Develop executive dashboards and governance materials for risks, actions, changes, and dependencies.
• Coordinate Change Control Board processes and cross-scope reviews.
• Support monthly program reporting and governance cycles with actionable insights.

Skills

Program controls

Risk management

PMO

Governance

Continuous improvement

Job description

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

Bell's AI Fabric program is a transformational initiative focused on delivering scalable, mission-critical data centre infrastructure. The Program Controls Manager will establish and maintain the governance processes that connect departments, projects, and stakeholders across the program. Reporting to the Director, Program Controls, the role will provide leadership across interface and handover management, risk governance, root cause analysis, lessons learned, continuous improvement, action management, and change control coordination. The role will help maintain a reliable, integrated view of program risks, dependencies, actions, and improvement initiatives to support predictable delivery.

Key Responsibilities

Interface & Handover Management

• Own and administer the program Handover & Interdependency Tracker.
• Coordinate cross-functional reviews across Land Development, Engineering, Procurement, Construction, Commissioning, Operational Readiness, Physical Security, IT, Data Centre Operations, and Legal or Regulatory stakeholders.
• Monitor critical interfaces, dependencies, entry criteria, exit criteria, and handover requirements across project phases.
• Identify and escal... at-risk dependencies, blocked gates, unclear ownership, and overdue deliverables.
• Facilitate recurring interface reviews and maintain clear action, decision, and escalation records.

Risk Management & Root Cause Analysis

• Maintain the integrated program RAID register and associated governance cadence.
• Coordinate risk reviews with risk owners and support clear articulation of cause, event, impact, mitigation, and contingency.
• Track mitigation and corrective actions through to verified closure.
• Lead or facilitate Root Cause Analysis for significant issues, recurring problems, schedule impacts, cost impacts, and control failures.
• Analyze risk and issue trends and recommend preventive or corrective actions.

Lessons Learned & Continuous Improvement

• Develop and maintain a structured lessons learned framework across the program.
• Capture lessons at key gates and milestones, not only at project closeout.
• Ensure relevant lessons are translated into updated standards, procedures, checklists, and delivery requirements for future phases and sites.
• Facilitate post-milestone reviews and cross-functional improvement workshops.
• Monitor recurring issues and identify opportunities to improve delivery maturity and control effectiveness.

Feedback Loop & Action Management

• Establish and maintain closed-loop action tracking across governance forums.
• Ensure actions, decisions, risks, and improvement initiatives have clear owners, due dates, and closure evidence.
• Drive accountability through regular follow-up, escalation, and reporting.
• Provide leadership with visibility into overdue commitments, systemic blockers, and decisions required.

Change Management Governance

• Coordinate the Change Control Board process on behalf of Program Controls.
• Coordinate integrated change reviews across scope, cost, schedule, risk, design, construction, commissioning, and operations stakeholders.
• Ensure approved and pending changes are cross-referenced with affected risks, interfaces, handover gates, and program baselines.
• Monitor implementation of approved changes and associated actions.
• Maintain auditable change records, decision logs, and governance reporting.

Program Reporting & Governance Support

• Develop concise executive dashboards and governance materials covering risks, interfaces, actions, changes, and continuous improvement.
• Support monthly program reporting and leadership review cycles.
• Provide analytical insights on trends, recurring issues, dependencies, and emerging areas of concern.
• Support the Director, Program Controls in launching, implementing, and embedding new program controls processes, procedures, tools, and governance routines across the program.
• Contribute to the development and continuous improvement of program controls procedures, standards, templates, and governance routines.
• Act as an integrator and gatekeeper for program controls information while ensuring functional owners remain accountable for validation and delivery.

Critical Qualifications

• Progressive experience in program controls, project controls, PMO, risk management, program governance, continuous improvement, or major capital project delivery.
• Demonstrated experience coordinating complex, cross-functional programs or projects involving multiple internal teams, consultants, contractors