Program Assistant Black Health and Social Services (BHSS)

Canadian Mental Health Association- Peel Branch; Brampton; Hybrid; CAD 42,000 - 50,000; Full time

Job summary

A community-based mental health organization in Brampton is looking for a full-time Program Assistant. This role involves providing administrative support to the Program Manager and a multidisciplinary team while engaging with clients and managing office duties. Candidates should have a post-secondary diploma in Business/Office Administration and at least 3 years of relevant experience. This position offers a salary range of $42,930 to $49,825.84 annually with a range of benefits including a pension plan and professional development funding.

Benefits

2 weeks accrued vacation

18 sick days accrued per year

HOOPP Pension Plan enrollment

Annual funding for continuing education

Qualifications

• Minimum 3 years of office administration experience.
• Experience working in the non-profit sector is an asset.
• Fluency in a second language including ASL is considered an asset.

Responsibilities

• Support the Program Manager and the multi-disciplinary team with administrative tasks.
• Welcome clients and visitors to the office.
• Maintain an electronic filing system and manage confidential information.

Skills

Interpersonal skills

Cultural sensitivity

Team collaboration

Communication abilities

Education

Post-secondary diploma in Business/Office Administration

Job description

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non‑Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we are committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community‑based agency, we’re dedicated to the mental, physical and social health of everyone—including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals, from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like the Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 2 weeks accrued vacation, 1 flexible day each year
• Up to 18 sick days accrued per year
• HOOPP Pension Plan enrollment
• Ongoing professional development plus $250 (pro‑rated) annual funding for continuing education and certifications
• $250 (pro‑rated) annual allowance to invest in achieving your personal wellness goals
• Mileage reimbursement for work‑related travel

Program Assistant – Key Information

Status : Full‑time contract until end of March 2026 (37.5 hours per week). Note this posting is for an active vacancy.

Salary : $42,930 - $49,825.84 annually (candidate qualifications will be considered when determining the starting salary).

Location : This position is based out of our 601‑7700 Hurontario St. Brampton office. Although we operate within a hybrid workplace model, staff are required to have on‑site and/or community presence as per program and client needs.

What You Will Do

This role provides support to the Program Manager and the Black Health and Social Services multi‑disciplinary team by carrying out administrative tasks that impact daily operations, including general office duties, participation on organizational committees and providing project support. This role is required to be on‑site at various CMHA and/or partner sites as well as in the community as required by program and client needs.

• Support scheduled rotational front desk coverage welcoming clients and visitors to our space
• Facilitate any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers
• Engage with clients to collect client feedback
• Maintain supply inventory by checking stock to determine inventory level, replenishing supplies, ordering supplies as needed, verifying receipt of supplies
• Act as a liaison between the Program Manager and staff to ensure appropriate coordination and follow‑up on day‑to‑day needs
• Manage and maintain confidential information
• Maintain an electronic filing system as needed; enter and update client data and pull data reports for program managers and funders as required
• Create, revise and improve systems and procedures by reviewing operating practices, record‑keeping systems and forms; implement changes as approved by Manager
• Perform other duties and responsibilities, including special project support as assigned by the Manager
• Support the Manager with financial processes, including electronic timesheets, payroll and HR administration processes as required

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.

What You Need to Join Our Team

• Post‑secondary diploma in Business/Office Administration is required
• Minimum 3 years of office administration experience
• Superior knowledge and understanding of an administrative role supporting large multi‑disciplinary teams
• Experience working in the non‑profit sector is an asset
• Demonstrated cultural sensitivity and ability to effectively work with Black, African and Caribbean communities
• Demonstrated experience working within a multidisciplinary team and evidence of an understanding of the importance of partnerships and collaboration
• Strong understanding of the current and historical health inequities experienced by Black African and Caribbean communities
• Strong interpersonal skills with proven ability to approach, listen, build trust and communicate across diverse cultures and intersectionality; willingness to continually improve understanding around cultural competence
• Openness to operate from an anti‑racist, anti‑oppressive, 2SLGBTQ affirming and intersectional framework
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset
• Ability to travel within and around Peel region and Dufferin County
• A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to Apply

Open until filled

Apply Now and Empower your career!

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services, resources and care for people with mental health challenges. Your role will not only assist people who are struggling but also help them return to good health and reintegrate into the community. We work together to make the world a better place, one person at a time.

Equal Opportunity Employer

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to First Nations, Inuit, Métis and Urban Indigenous (FNIMUI) populations, ethno‑racial communities and people with disabilities.

• 2SLGBTQIA communities, women and gender diverse people, low‑income communities and all equity‑deserving groups.
• 2SLGBTQIA (Two‑Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us.

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retained; all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.