Program Assistant

EmergencyMD; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local community support organization in Hamilton is seeking a Program Assistant to provide support to shelter residents and their pets. The ideal candidate has post-secondary education in a related field, experience with high-needs individuals, and strong communication skills. The role involves front desk duties, maintaining cleanliness, and managing program operations in a compassionate environment.

Benefits

Support for continuing education

Employee Assistance Program

Extended benefits

Qualifications

• 1 year related experience is an asset.
• Experience with high-needs shelter residents.
• CPR certification or willingness to be certified.

Responsibilities

• Provide front desk coverage for the shelter.
• Maintain cleanliness of units and common spaces.
• Assist with all aspects of program operation.

Skills

Communication skills

Time management

Ability to work independently

Animal care

Education

Post-secondary education in Social / Community field

Tools

Microsoft Office

HIFIS or EMHware database

Job description

Hours of Work: 37.5 hours per week

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self‑determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca.

About the Position

Good Shepherd is preparing to launch a new, innovative shelter that will provide emergency accommodation to individuals and domestic partnerships currently living in encampments – we are seeking a Program Assistant.

This housing‑focused shelter program will offer stand‑alone units for residents (and their pets) on a City‑owned site at Tiffany and Barton Streets. The program team will provide intensive, adaptive supports and services to residents with highly complex barriers to finding and sustaining housing in the community.

How You Will Make an Impact

With a demonstrated commitment to the values of availability, flexibility, adaptability, hospitality and dignity, the Program Assistant will work in a housing‑focused shelter setting in support of residents and their pets.

• Provide front desk coverage for the shelter, answer phones, open doors, greet visitors and residents
• Maintain cleanliness of units and common spaces
• Complete data entry, maintain shelter inventory and supplies
• Follow up with maintenance work orders
• Assist with all aspects of program operation
• Preserve the dignity of all persons by communicating in a calm, welcoming, and professional manner
• Work takes place primarily in the emergency shelter; however, opportunities arise that may include visits in the community to purchase program supplies, drop off items, or pick up donations
• Contribute to the development of a safe, hospitable program environment
• Must be willing and able to assist the program in a hands‑on capacity
• Time management skills are necessary in a high‑energy, changing environment
• Ability to work independently
• May require duties in supporting animal care, purchasing items, etc.
• Must be comfortable answering phones and communicating directly with service users
• Responsible for participating in Good Shepherd's Health and Safety programs, procedures, and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

What You'll Bring to Our Team

• Post‑secondary education in Social / Community (or related) field is required
• Minimum 1‑year related experience is an asset
• Experience working with high‑needs shelter residents and the resilience to handle challenging situations with confidence
• Must also be comfortable around animals, as some residents may have pets.
• Proficiency in Microsoft Office programs and strong written and oral communication skills required
• Experience with HIFIS or EMHware database an asset
• Fluency in a 2nd language is an asset
• CPR certification or willingness to be certified is required
• Committed to anti‑racist/anti‑oppressive practice and to the mission and values of Good Shepherd
• A respectful and rewarding work environment with ongoing opportunities to grow and learn
• Confident and capable in supporting individuals with animals, ensuring their needs are met with compassion and understanding.
• Ability to work both indoors and outdoors and in an environment that accommodates pets/animal
• A valid driver's license
• Fluency in a language in addition to English an asset
• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self‑care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti‑racist and anti‑oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID‑19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.