Professional Services Delivery Coordinator

Bell Canada; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Montreal is seeking a Professional Services Delivery Coordinator to manage technical resources for installation projects. This role requires a minimum of 5 years of experience in operations management and telecom knowledge. The ideal candidate has strong project management skills and can communicate effectively with business clients. This full-time position offers a hybrid work model with a supportive team environment and comprehensive benefits.

Benefits

Competitive salary

Medical, dental, vision, and mental health benefits

35% discount on services

Flexible work hours

Responsibilities

• Allocate technicians to installation projects while optimizing resources.
• Resolve resource availability conflicts with project managers.
• Communicate weekly assignments to employees.
• Manage ad-hoc changes to daily assignments.
• Coordinate proposal production by the design team.
• Produce weekly status reports on proposal progress.
• Support employees in administrative functions.

Skills

Project management

Operations management

Communication

Problem-solving

Resource allocation

Education

Minimum DSC or equivalent combination of training and experience

Telecommunications training/experience

Project management training/experience

Business administration training/experience

Tools

Excel

JIRA

Outlook

Word

Job description

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Professional Services Delivery Coordinator

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Key Responsibilities

• Allocating technical resources (technicians, installers, supervisors) to installation projects in a 5‑week work plan, while optimizing resources.
• Working with project managers to resolve resource availability conflicts.
• Communicating weekly assignments to certain groups of employees. Managing ad‑hoc changes to daily and weekly assignments (e.g., work cancellations, absences, etc.)
• Working with project managers to improve detailed activity scheduling, particularly with regard to installation activities and coordination with other trades.
• Coordinating the production of technical and commercial proposals by a team of designers to ensure that deadlines are met. This includes receiving client requests, assigning a designer based on employment level, monitoring the progress of the work up to the submission of the proposal. The position does not entail managing designers or involvement in proposal content.
• Producing a weekly status report on the progress of proposals using established benchmarks, mastering the details, and reporting weekly to Bell’s client, identifying obstacles, risks, and requests that will address the aforementioned.
• Supporting employees in administrative functions, such as helping to obtain client access, monitoring client or Bell approvals, obtaining the status of orders for projects, verifying timesheets and settling supplier or client billing issues.

Critical Qualifications

A minimum of 5 years of experience in operations management, project management, engineering or sales.

Experience dealing directly with business clients (B2B)

Telecommunications training/experience

Minimum DSC or equivalent combination of training and experience

Project management training/experience is an asset

Business administration training/experience is an asset

Preferred Qualifications

• General knowledge of telecommunications projects, including Wi‑Fi, LAN, telephony and wiring
• Aptitude for project management, particularly resource allocation and deadline management
• Ability to work under pressure with tight deadlines, resource constraints, and ambiguity
• Ability to set priorities in a changing environment
• Ability to analyze and resolve problems rationally
• Autonomy and resourcefulness
• Excellent interpersonal skills
• Business‑minded
• Mastery of Excel, JIRA, Outlook, Word
• Excellent French and mastery of English
• General knowledge of the coordination of real‑estate projects or projects involving worksites

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.