Professional Services Consultant - Data Security

Proofpoint; Canada; Hybrid; CAD 126,000 - 238,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Job summary

Proofpoint is seeking a Professional Services Consultant to oversee implementations and consultative engagements for Proofpoint Data Security products. You will develop new services, implement best practices, and assist in customer escalations to ensure successful service delivery and customer success.

The role requires working with technical resources, analysts, project sponsors, and executives to provide excellent service delivery and communication across multiple top accounts, including

Qualifications

• 4+ years industry experience in a customer-facing role.
• 4+ years of experience in IT consulting or related fields.
• Familiarity with Data Security Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts
• Clear and effective communication skills, both written and verbal.
• Demonstrated organizational abilities with a keen eye for detail.

Responsibilities

• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies.
• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.
• Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.
• Present updates to management identifying risks, challenges, and proposed solutions.

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Professional Services Consultant

will oversee implementations and consultative engagements for the Proofpoint Data Security products. This includes

• Endpoint DLP
• Insider Threat Management (ITM) SaaS
• Email DLP
• Cloud Application Security Broker (CASB)
• SaaS Isolation & Adaptive Access Control (AAC)
• Data Security Posture Management (DSPM)
• Insider Threat Detection (ITD)
• ITM On-Premises
• Proofpoint Isolation

This individual will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success as well as third party DLP solutions (Microsoft + Symantec DLP offerings) to support migrating legacy solutions to the Proofpoint Data Security Posture Platform.

Proofpoint’s Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients’ security risk by mapping technology to organizational processes and resources.

This role is challenged with delivering innovative ideas and solutions that derive measurable results. This is a critical and visible role as it involves support for several of Proofpoint’s top accounts.

The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes

• Product deliverables
• Conducting conference calls/meetings
• Consulting process reviews/workshops
• Briefings

The position requires the ability to work with non-technical managers and executives to develop technical and business requirements for their company’s custom data security program.

Your day-to-day

• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations for improvements to optimize Proofpoint technologies.
• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.
• Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.
• Present updates to management identifying risks, challenges, and proposed solutions.

What you bring to the team

• 4+ years industry experience in a customer-facing role
• 4+ years of experience in IT consulting or related fields
• Familiarity with Data Security Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts
• Clear and effective communication skills, both written and verbal
• Demonstrated organizational abilities with a keen eye for detail
• Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually
• Proven ability to manage multiple tasks simultaneously and follow through to completion
• English proficiency in both technical and non-technical communication is required

Desired Skills

• Experience in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting
• Exposure to identity security tools, deep knowledge of "identity-centric indicators of compromise", and understanding of deception-based detection
• Experience in Windows Server environment; experience with web infrastructure components like IIS and MS SQL
• Basic understanding of Linux infrastructure
• Exposure to Microsoft or Symantec DLP solutions
• Technical Spanish speaking skills

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges

• SF Bay Area, New York City Metro Area: Base Pay Range 111,300.00 - 174,900.00 USD
• California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range 93,300.00 - 146,630.00 USD
• All other cities and states excluding those listed above: Base Pay Range 83,600.00 - 131,340.00 USD