Professional, Business Intelligence Analyst - Bilingual

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer experience company in Canada seeks a Professional Business Intelligence Analyst to assist in data gathering and preliminary analysis. You will create visualizations using tools like Power BI and Excel to support strategic decisions. The ideal candidate must work in a bilingual capacity, engaging with stakeholders and ensuring data accuracy. This position is full-time and remote.

Qualifications

• Must be capable of functioning in a bilingual role.
• Ability to work in a remote work environment.
• Experience in data analysis and reporting is preferred.

Responsibilities

• Support senior analysts and operations leaders in data gathering and analysis.
• Create visualizations and reports to support strategic decisions.
• Engage in the lifecycle of dashboards/reportings.
• Ensure accuracy and timeliness of data before presentation.

Skills

Data gathering

Basic visualization and reporting

Stakeholder engagement

Cross-functional collaboration

Data accuracy validation

Tools

Power BI

Excel

Job description

Overview

Job Title: Professional, Business Intelligence Analyst - Bilingual

Job Description Summary: Assist senior analysts and operations leaders in data gathering and preliminary analysis to support strategic decisions. Create basic visualizations and reports using tools like Power BI and Excel. Work on defined tasks and projects with moderate supervision, to support ongoing business needs.

Responsibilities

• Assist senior analysts and operations leaders in data gathering and preliminary analysis to support strategic decisions.
• Create basic visualizations and reports using tools like Power BI and Excel.
• Engage in the End-to-End lifecycle of dashboards/reports, including interfacing with stakeholders to understand data flow and usage between applications.
• Support gathering requirements and solution design, and communicate effectively during the development phase.
• Lead or conduct UAT, troubleshooting and resolution; engage end users through education and engagement.
• Implement and manage cross-functional performance indicators (KPIs) to deliver insights and drive value through data-driven decisions.
• Collaborate with Lead BI Consultant or Supervisor to plan and deliver analyses for operational management, including root cause analysis, impact assessment, and identifying process improvements.
• Package complex and ambiguous information into actionable insights.
• Leverage data structures to ensure a single source of truth; improve data availability by acting as a subject matter expert between cross-functional teams.
• Ensure data accuracy, timeliness and validation prior to presentation.
• Support business solution requirements and partner with development and application delivery teams on developing reports/dashboards for daily, weekly, monthly, quarterly, and annual KPI dashboards.
• Work closely with multi-department subject matter experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
• Develop reference materials for mapping and cross-referencing, create methods for monitoring and reporting data incidents, and author SOPs and knowledge base content. Create playbooks around the role and deliverables.
• Actively promote a culture of collaboration and teamwork across organizational boundaries, and be willing to break down functional silos to drive measurable business results.
• Maintain confidentiality.

Requirements & Expectations

• Location: COL Work-at-Home
• Time Type: Full time
• Language Requirements: Not specified in detail; ensure capability to work bilingual as indicated.

Notes

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