Production Team Lead

Jobgether; Canada; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Independent contractor engagement

Competitive compensation

Access to senior leadership

Autonomy and ownership

Influence on product/ops

Professional development

Cross-functional collaboration

Job summary

Partner Company is seeking a hands-on Production Team Lead based in Canada to oversee daily sourcing operations and ensure on-time global manufacturing orders. You will lead a team of sourcing specialists, enforce SOPs, and resolve production bottlenecks while working across Sales, Design, and Customer Support to boost customer satisfaction.

This remote, high-ownership role requires at least 3 years in manufacturing or sourcing, strong English communication, and a proactive problem-solving

Qualifications

• 3+ years in manufacturing, supply chain, or product sourcing.
• Experience leading a team and managing KPIs/SOPs.
• Ability to independently resolve order exceptions, delays, and quality issues.
• Experience with order trackers and ERP systems.
• Hands-on approach to daily operational details.
• Proficient English (C1/C2) writing and speaking.
• Strong analytical thinking and problem-solving abilities.
• Ownership and accountability with bias for action.
• Willingness to work independently in a remote setting.

Responsibilities

• Lead, mentor, and develop a sourcing team with regular coaching.
• Ensure orders are tracked with SOP-compliant processes.
• Audit platform communications to protect customer experience.
• Monitor world-wide order pipeline and mitigate bottlenecks.
• Escalate and resolve complex order exceptions and delays.
• Investigate operational issues and inform stakeholders.
• Evaluate manufacturing partners for capacity and quality.
• Analyze delays to identify root causes and improve processes.
• Manage daily sourcing workflows and performance against KPIs.
• Collaborate with Sales, Design, and Customer Support to improve cross-functional coordination.

Skills

People management

SOP compliance

Operations execution

Order tracking

ERP systems

English proficiency

Tools

ERP software

Data dashboards

MS Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Team Lead based in Canada.

We are seeking a hands-on Production Team Lead to oversee daily sourcing operations and ensure the smooth execution of global manufacturing orders.

You will lead and develop a team of sourcing specialists while maintaining operational discipline, consistent SOP compliance, and reliable order fulfillment.

Your primary objective will be to keep orders on schedule, anticipate production bottlenecks, and resolve factory delays or quality issues before they affect customers.

Combining team leadership with direct operational involvement, you will manage order pipelines, monitor performance, and handle complex escalations.

You will also evaluate manufacturing partners and drive continuous improvements based on operational data and recurring challenges.

Working across international teams and time zones, you will collaborate with Sales, Design, and Customer Support to improve coordination and customer satisfaction.

This is a fully remote, high-ownership opportunity for an experienced manufacturing or sourcing professional who thrives in a fast-paced, results-driven environment.

Accountabilities:

As Production Team Lead, you will manage the day-to-day performance of the sourcing team while remaining actively involved in operational execution. You will be responsible for maintaining delivery standards, resolving production challenges, and improving workflows. Your key responsibilities will include:

• Lead, mentor, and develop a team of sourcing specialists through regular one-on-one meetings, training, and performance coaching.

• Manage daily team activities and ensure consistent adherence to standard operating procedures for order tracking and fulfillment.

• Conduct regular audits of platform communications and identify issues that could negatively affect the customer experience.

• Monitor the global order pipeline, identify potential bottlenecks, and take immediate action to protect on-time delivery.

• Serve as the first point of escalation for complex order exceptions, quality control failures, and factory delays.

• Independently investigate and resolve operational issues while keeping relevant stakeholders informed.

• Evaluate manufacturing partners and allocate production to reliable suppliers capable of meeting quality and delivery expectations.

• Analyze operational data and recurring delays to identify root causes and implement sustainable process improvements.

• Manage order trackers, operational workflows, and daily sourcing activities alongside team leadership responsibilities.

• Work closely with Sales, Design, and Customer Support teams to improve cross-functional communication and streamline order execution.

• Monitor team performance against key performance indicators and operational standards.

• Share operational insights and improvement recommendations that can inform broader business processes, workflows, and product development.

Requirements:

The ideal candidate is an accountable and adaptable operational leader with a strong background in manufacturing, supply chain management, or product sourcing. You should be comfortable combining people management with hands-on execution and making independent decisions in a fast-moving environment. Key qualifications include:

• At least 3 years of direct experience in manufacturing, supply chain management, or product sourcing.

• Proven experience managing, training, and evaluating a team, including conducting one-on-one meetings and managing performance against KPIs and SOPs.

• Demonstrated ability to independently resolve order exceptions, factory delays, and quality control issues.

• Experience managing operational workflows and tracking tools, including order trackers and ERP systems.

• A hands-on approach and willingness to manage daily operational details rather than focusing exclusively on strategic responsibilities.

• Excellent professional-level English proficiency (C1/C2), with clear, concise, and effective written and verbal communication.

• Strong analytical thinking, business judgment, and problem-solving capabilities.

• Exceptional ownership and accountability, with the ability to take responsibility for outcomes and drive issues through to resolution.

• Adaptability and openness to direct, constructive feedback, with the ability to adjust quickly to changing priorities.

• Strong organizational skills and the ability to work independently without extensive supervision.

• A disciplined, self-motivated approach suited to a full-time, dedicated independent contractor engagement.

• Reliable remote working infrastructure, including a high-performance computer, noise-canceling headset, and stable, high-speed internet connection.

The following qualifications would be an advantage:

• Fluency in Mandarin to facilitate communication with China-based sourcing teams and manufacturing partners.

• Experience implementing process improvement methodologies such as Lean or Six Sigma.

• Data analysis and dashboard development skills, particularly for monitoring operational metrics such as on-time delivery.

Benefits:

• Fully remote working opportunity with global flexibility.

• Full-time, exclusive independent contractor engagement.

• Flexible and competitive compensation based on experience, responsibilities, and measurable impact.

• Direct access to senior leadership and opportunities to contribute to operational and strategic decisions.

• High level of autonomy and ownership in a growing international business.

• Opportunity to influence product development, operational workflows, and company strategy through practical insights.

• Fast-paced environment with opportunities for professional development and career progression.

• Collaborative international team with cross-functional exposure.

We appreciate your interest and wish you the best!