Production Support Technician

Hydra Dyne Technology Inc; Ingersoll; In loco; CAD 34.000 - 39.000; Tempo pieno

Descrizione del lavoro

Hydra Dyne Technology Inc. in Ingersoll, ON, is seeking a Customer Technical Support Employee to provide hands-on product support.

You will investigate issues, assist in validation testing, and conduct warranty inspections to ensure customer satisfaction and a smooth transition to production. The role involves collaboration with engineering, QA, and cross-functional teams, documenting findings, and contributing to process improvements.

Competenze

• Completion of secondary school or equivalent, or 1-3 years of manufacturing experience.
• Excellent mechanical aptitude, and experience with product testing, and QA processes.

Mansioni

• Troubleshoot technical or operational issues with cross-functional teams.
• Assist with testing new products and updates before deployment.
• Document daily activities in in-house applications.
• Generate reports on investigations and issues for resolution.
• Collaborate with QA and engineering to resolve bugs.
• Identify opportunities to streamline workflows.

Conoscenze

Technical troubleshooting

Analytical thinking

Mechanical aptitude

Written communication

Computers/Tablets/Microsoft software

Multitasking/organizational skills

Formazione

Secondary school diploma

1-3 years manufacturing experience

Strumenti

Micrometers

Bore gauges

Calipers

Power tools

Descrizione del lavoro

Customer Technical Support Employee Blue Collar Ingersoll, ON, CA

2 days ago Requisition ID: 1386

Salary Range: $25.00 To $28.00 Hourly

Purpose of Job:

• The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.

3. Principal Accountabilities:

• Internal Product Support:
• Collaboratewith cross-functional teams to troubleshoot technical or operational issues.
• Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality.
• Assist with testing new products and updates before deployment, documenting potential issues for resolution.
• Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively.
• Documentation and Reporting:
• Document daily activities using the designated in-house applications.
• Generate detailed reports on investigations and issues for resolution.
• Collaboration and Cross-Functional Support:
• Work closely with department managers to align support operations with business goals.
• Partner with QA teams to create and execute test scenarios for new features or updates.
• Provide input for product improvement based on insights gathered during support tasks.
• Process Optimization::
• Identify opportunities to streamline workflows and automate repetitive tasks.
• Assist in creating and implementing internal tools to enhance efficiency.

4. Health and Safety Responsibilities:

• Wear all required PPE while in the plant.
• Understand your workplace health and safety requirements.
• Follow safe work practices and procedures and promote workplace safety.
• Report any unsafe acts, conditions or accidents across the plant.
• Be alert for hazards.

5. Knowledge, Skills and Education:

• Education and Experience:
• Completion of secondary school or equivalent, or 1-3 years of manufacturing experience
• Excellent mechanical aptitude, and experience with product testing, and QA processes.
• Skills and Competencies:
• Strong technical troubleshooting and analytical skills.
• Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools
• Excellent written communication skills for documenting processes and reporting findings.
• Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.
• Excellent organizational and multitasking abilities.