Production Support/SRE Analyst

mthree Recruiting Portal; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

In-depth training

Flexible benefits package

Pay rises every 12 months

Job summary

mthree Recruiting Portal is seeking candidates for an FX Front Office support role in Toronto. The position requires a Bachelor's degree in computer science or a related field, alongside a minimum of 2 years of IT experience in the financial sector. Candidates will receive training at the mthree Academy and can expect ongoing support and pay rises every year. Proficiency in French is required for roles in Quebec, along with a strong grasp of FX products and experience in trading IT environments.

Qualifications

• Bachelor's degree in computer science or STEM subject required.
• GPA of 2.75 or higher preferred.
• Minimum 2 years of IT experience in the financial industry.

Responsibilities

• Support IT solutions across various business lines globally.
• Manage and resolve incidents and outages.
• Offer technical expertise for systems used.

Skills

IT experience in financial industry

French proficiency

Basic scripting

Unix/Linux/Windows environments

Understanding of FX products

Education

Bachelor's degree in computer science or related STEM subject

Tools

MySQL

Sybase SQL

Job description

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need.

At mthree, we pair great graduates with brilliant global businesses from tier one investment banks and other organizations across a range of industries. This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme.

What you'll do:

• Support IT solutions for various business lines globally including FX, Money Market, STIR and Options
• Offer technical expertise and support for the systems used
• Manage and resolve incidents and outages
• Manage requests for changes, system releases and capacity planning
• Disaster recovery, planning and execution

How the Alumni program works:

• Get trained at mthree Academy in an online class for 4‑8 weeks with other graduates.
• Join a mthree client for 12‑24 months while receiving support and salary increases every 9 months.
• Most participants convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• How to discuss production support activity at a high level including ITIL, monitoring, DevOps, SRE, and disaster recovery.
• Common financial topics including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.
• Write a basic computer program in Python, including user input, common data structures, and flow of control.
• Use MySQL to perform CRUD operations on a relational database stored in a MySQL Server.

What you'll need:

• Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).
• A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
• Solid experience in IT to include minimum 2 years of experience in the financial industry.
• Previous experience working in a front office trading IT environment.
• Previous experience in a front office support role engaging directly with Sales and Trading desks.
• Good product understanding of FX Spot and Forwards, NDF’s, FX options and simple MM products.
• Experience in Solaris Unix / Linux / Windows environments, basic scripting, Sybase SQL.
• Exposure to e-commerce trading systems – understanding and troubleshooting of pricing issues, integration of clients, ECN connectivity logic and flow.
• The right to work in Canada without needing visa sponsorship.
• French proficiency required for roles in Quebec province.

What you’ll get:

• In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• Pay rises every 12 months to reflect your progress.
• A flexible benefits package.
• Ongoing training and support.
• Valuable industry experience that ultimately paves the way to a career in a highly in-demand niche.

At mthree, we embrace and uphold the principles of equal‑opportunity employment. We firmly believe in treating every individual with fairness and respect, free from discrimination on the grounds of race, religion, ethnicity, sex, age, national origin, marital status, parental status, sexual orientation, gender identity, disability, different ability, neurodiversity, status as a veteran/member of the armed forces, or any other legally protected status.

Our unwavering commitment extends to fostering an inclusive environment that empowers qualified minorities and advancement within our organization. We continuously strive to improve and ensure that all applicants and employees have an equitable experience throughout their journey with us.