Production Support Engineer

Virtusa; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services provider is seeking a proactive IT Production Support Engineer to manage and support critical business applications hosted on AWS and Azure. The ideal candidate will have strong Cloud technology experience, proficiency in Python and Shell scripting, and familiarity with DevOps practices. Responsibilities include providing L2 support, monitoring infrastructure, and automating operational tasks. This role offers the opportunity to collaborate with development and cloud engineering teams in a dynamic environment.

Qualifications

• Strong experience in Cloud technologies like AWS and Azure.
• Hands-on with Python and Shell scripting for automation.
• Knowledge of L1/L2 IT Production Support processes.

Responsibilities

• Provide L2 support for applications on AWS/Azure.
• Monitor infrastructure and troubleshoot issues.
• Automate operational tasks using Python and Shell.

Skills

Cloud technologies (AWS, Azure)

Python

Shell scripting

Jenkins

GitHub Actions

IT Production Support

Tools

Power BI

Cognos

Autosys

Windows Scheduler

Job description

Job Description

Description

Description P2-C2-TSTS

Role Overview

We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.

Key Responsibilities

• Provide L2 support for applications hosted on AWS/Azure platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools. Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate.
• Maintain and support BI tools such as Power BI and Cognos.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Required Skills

• Knowledge of Autosys, Window Scheduler, or similar
• Strong knowledge of AWS and/or Azure Hands‑on with Python, Shell scripting
• Familiarity with DevOps pipelines (Jenkins, GitHub Actions) and tools
• Working experience in Windows/Linux environments
• In-depth knowledge of L1/L2 IT Production Support processes and best practices
• Experience with ticketing systems, reporting, and shift management.
• Act as an escalation point and quality gate for tickets before L3 handoff.
• Ensure incidents and service requests are handled per SLAs.

Good to Have

• Exposure to AI/ML or Gen AI
• Familiarity with Cloudera and Axiom
• ITIL Certification or Incident/Problem Management exposure