Production Support Analyst: Incident Response & Automation

Citi; Mississauga; On-site; CAD 85,000; Full time

Job summary

A leading global financial institution in Mississauga is seeking a Production Support Analyst for their Full Time Technology Analyst Program. You will enhance technology capabilities, manage incidents, and work with innovative tools to drive efficiency within a collaborative environment. Ideal candidates are graduating soon with a tech-related degree and have strong problem-solving skills. Competitive salary of $85,000 CAD offered, along with opportunities for growth and global exposure.

Qualifications

• Strong GPA (3.0 or better) preferred.
• Must be graduating between Dec 2025 and May 2026.
• Prior experience working on agile teams is desirable.

Responsibilities

• Support clients through entire lifecycle of incident and problem management.
• Contribute to improvement of monitoring capabilities.
• Design and implement custom applications and scripts.

Skills

Problem-solving

Communication

Attention to detail

Collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ITRS Geneos

Grafana

Linux/Unix

SQL

Python

Kubernetes

Job description

A leading global financial institution in Mississauga is seeking a Production Support Analyst for their Full Time Technology Analyst Program. You will enhance technology capabilities, manage incidents, and work with innovative tools to drive efficiency within a collaborative environment. Ideal candidates are graduating soon with a tech-related degree and have strong problem-solving skills. Competitive salary of $85,000 CAD offered, along with opportunities for growth and global exposure.