Production Planner / Customer Service

Schneider Electric North America; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global leader in energy management is seeking a professional for coordinating material orders to meet production requirements for engineered products. Responsibilities include managing ETO projects, handling inventory levels, and ensuring customer satisfaction through effective communication. Candidates should have a degree in Supply Chain Management and 3 to 5 years of planning experience; proficiency with SAP and MS Office is essential. The company promotes diversity and seeks individuals committed to sustainability.

Qualifications

• 3 to 5 years experience in production planning with MRP systems.
• Expertise in MS Office and SAP applications.
• Excellent organizational skills in a fast-paced environment.

Responsibilities

• Manage ETO project deliverables according to specifications.
• Schedule resources for orders based on lead time and shop input.
• Maintain optimal inventory levels through planning and analysis.

Skills

Production planning

Customer service

Analytical skills

Problem-solving abilities

Organizational skills

Education

Degree in Supply Chain Management

CPIM accreditation

Tools

SAP

MS Office

S4/Hanna

Job description

This role is responsible for planning, scheduling and co‑coordination of material orders to meet production requirements for Engineered to Order (ETO) Products. Processing ETO Warranty requests, contract review, managing change order requests, providing external and internal customer satisfaction through timely response, professional communication, efficient order management, prompt analysis and resolution to customer issues, following CPP4S (Customer Projects Process for Service), managing on‑hand inventories to ensure system data integrity to support accurate data reporting.

Responsibilities

• Provide professional, efficient and timely service to customers
• Provide ETO / Project order management based on specifications and customer requirements.
• Ensure ETO project deliverables are met, manage changes to scope, costs and timelines.
• Complete contract review on incoming orders and ensure clean incoming orders.
• Schedule resource for ETO orders based on published lead time, shop loading and shop input.
• Enter project estimate of labor / material and manage cost estimate to actual.
• Compile and release ETO shop packages to Assembly Dept.
• Daily monitoring of open order backlog report for ETO products, address issues to ensure timely shipment of orders.
• Enter and maintain orders in S4/Hanna (SAP) with required information.
• Work closely with purchasing, engineering and assembly to ensure parts availability for product build.
• Attend weekly production meeting, providing job status updates and expediting inputs as necessary to keep jobs on track.
• Process return authorization requests, monitor credits in work queue, issue credit and resolve disputes.
• Issue packing slips and complete inventory adjustments.
• Monitor job cost, escalating issues, working with finance to provide complete job cost review (Jrun’s) and close‑out process in SMS.
• Maintain optimal inventory levels through proper planning and analysis.
• Review and provide inputs for maintenance of Order Management ISO quality procedures.
• Review and manage negative on hand.
• Open cases in BFO for end‑customer warranties and open/manage BFO customer requests as required.
• Lead and implement process/efficiency improvement projects as necessary.
• Strong focus on safety and safe work practices.

Qualifications

• Degree in Supply Chain Management, Business Management, or related field.
• Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification.

This job might be for you if

• 3 to 5 years experience in production planning (MRP system).
• Expertise in MS Office and SAP applications.
• S4/Hanna, AMAPS, SMS knowledge would be an asset.
• Excellent organizational skills with ability to balance multiple priorities in a fast‑paced, dynamic work environment.
• Ability to establish and maintain effective working relationships with customers and functional departments.
• Good analytical and problem‑solving skills; ability to think "outside the box" to create and explore new opportunities.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue, +13% organic growth, 150,000+ employees in 100+ countries, #1 on the Global 100 World’s most sustainable corporations.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.