Production Coordinator

CSN Collision; Vaughan; On-site; CAD 50,000 - 65,000; Full time

Job summary

CSN Collision is seeking a Production Coordinator in Vaughan, Ontario, responsible for overseeing repair processes from start to finish. The ideal candidate should have 2-3 years of experience in the automotive or collision repair industry, a valid Class 5 driver’s licence, and proficiency with Mitchell Connect and Audatex software. You will coordinate with technicians, ensure safety standards are met, and streamline repair workflows. This role is critical in maintaining the quality and efficiency of vehicle repairs.

Qualifications

• 2-3 years of experience in the automotive and/or collision repair industry.
• Knowledge of various insurance 'DRP' practices/guidelines.
• I-CAR training would be an asset.

Responsibilities

• Orchestrate repair from keys to keys.
• Ensure technician team has what they need to proceed with repairs.
• Monitor shop safety and cleanliness.

Skills

Understanding of repair flow process

Proficiency in Microsoft Office Suite

Knowledge of health and safety guidelines

Experience with Mitchell Connect and Audatex

Ability to prioritize tasks

Education

Valid Class 5 driver's licence

Up-to-date compliance training

Tools

Mitchell Connect

Audatex software

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair centres across Canada, the United States and Italy.

Summary

The role of the Production Coordinator is to take the repair from key to key. As a production coordinator you will need to work with all departments within the collision facility to facilitate an efficient repair. Your main role is to ensure an efficient, safe, and high‑quality finished product.

Primary Objectives of the Role

• Orchestrate repair from keys to keys.
• Sense of urgency regarding completion of targets.
• Ability to work with moving targets and changing priorities.
• Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput.
• Ensure the technician team has what they need to proceed with repairs.
• Plan for scheduled repairs, being proactive with corresponding technical staff ready for repair, having parts staged, and paint code/variants selected.
• Work with all departments for an efficient flow of repair.
• Thorough understanding of performance KPIs (Touch time, Cycle time).
• Focus on process improvements, to eliminate bottlenecks and barriers.
• Production or pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion.
• Determine the priority of the repairs, create flow to achieve shop targets.
• Assist with supplements, as per shop policies.
• Ensure all repairs are researched against OEM procedures, ensure technical staff has documentation for repair to follow.
• Production/pitch meetings with front end staff to go over all WIP; this allows front end staff to understand where the repairs are and which vehicles are nearing completion to provide insurers and customers with impactful updates, or to alert the team of delays that will affect completion targets.
• Engage estimators with technical team to improve estimating skills.
• Monitor shop safety—ensure health and safety guidelines are followed.
• Monitor shop cleanliness (garbage, boxes, scrap, hazardous materials) ensuring proper disposal per shop policies.
• Quality control between teardown, body, prep‑paint, reassembly, and detail; ensure repairs are completed as per estimate.
• Part of the scheduling team; balanced scheduling is key to production.
• Ensure vehicles are stored in a compound safely, covered and locked as required.
• Arrange sublets where required—calibrations, tint, PDR, wheels, alignments, film applications.
• Highlight opportunities for ARP—Advanced Repair planning.

Job Related Functional Technical Knowledge

• Utilize Mitchell Connect and Audatex software.
• Understand the flow of repair process in the shop.
• In‑depth understanding of OEM procedures.
• In‑depth knowledge of health and safety guidelines.

Qualifications, Experience and Other Requirements

• Up‑to‑date compliance training, such as AODA, WHMIS, worker health and safety awareness, workplace violence and harassment, and knowledge of information security (PIPEDA).
• Utilize Mitchell Connect and Audatex software (any other systems added as required).
• 2‑3 years of experience working in the automotive and/or collision repair industry.
• Valid Class 5 driver's licence.
• Knowledgeable in various insurance "DRP" practices/guidelines.
• I‑CAR training would be an asset.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Be professionally dressed and act as a CSN ambassador.
• Advance repair planning system experience.

Benefits

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.