Product Validation & Support Engineer

Progressive Automations; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

Progressive Automations in Richmond, BC, is seeking a Product Validation & Support Engineer to provide phone-based technical support, handle escalations, and perform RMA inspections, while collaborating with the R&D team on testing and prototyping.

You will assist with assembly and testing of actuators, control boxes, and related components, plan mechanical, electrical, and firmware tests, and help document and validate specifications.

Qualifications

• Diploma or Bachelor’s in Mechanical, Electrical, or Mechatronics engineering.
• Professional, customer-focused communication.
• Hands-on troubleshooting of mechanical and electrical components.
• Experience with basic fabrication, assembly, and soldering.
• Methodical approach to testing, documentation and traceability.
• Strong motor control systems knowledge.
• Time management, communication and leadership; able to work independently and with teams overseas.

Responsibilities

• Provide technical support via phone, handle escalations, and perform RMA inspections.
• Document issues and coordinate corrective actions across R&D, Operations and Marketing.
• Assist with assembly and testing of actuators, control boxes, and related components.
• Plan and run mechanical, electrical, and firmware tests; build test jigs and load testers.
• Create and validate technical documentation; verify specs by testing.
• Train internal teams on new or updated products.
• Support prototyping and validation in early development projects.

Skills

Mechanical Engineering

Electrical Engineering

Mechatronics

Troubleshooting

Fabrication

Soldering

Documentation

Testing

Leadership

Communication

Education

Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or related engineering field

Tools

SolidWorks

CAD

Arduino

Microcontrollers

Job description

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!

Job Responsibilities

As a Product Validation & Support Engineer , your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.

Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment.

Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead.

What You’ll Do

• Provide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspections
• Investigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and Marketing
• Support the R&D team with assembly and testing of linear actuators, control boxes, and related components
• Plan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers, and validation equipment
• Create and validate technical product documentation, ensuring specifications are verified through testing and analysis
• Train internal teams on new or updated products to ensure strong product knowledge and support readiness
• Assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts

Required Skills and Experiences

• Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field
• Strong communication skills with a professional and customer-focused attitude
• Hands-on experience troubleshooting mechanical and electrical components
• Hands-on experience with basic fabrication, assembly, and soldering
• Methodical and organized approach to testing, documentation, revision control, and traceability
• Good understanding of motor control systems and common technical challenges
• Strong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teams

Nice To Have

• Experience designing, building, or working with test jigs and automated test setups
• Experience with 3D printing (design and prototyping)
• Proficiency with SolidWorks or similar CAD software
• Experience with Arduino or similar microcontroller platforms
• Embedded programming experience, including C for microcontrollers

Reasons you’ll love working here

• Comprehensive extended health and dental benefits
• In-office electric sit-stand desks and ergonomic accessories
• Quarterly team events and monthly free lunch
• Employee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.)

Visit Our Websites To Learn More About Us

http://www.progressivedesk.com

The pay range for this role is:

60,000 - 80,000 CAD per year (Richmond, BC)