Product Training & Customer Success Specialist (Hybrid)

Global Relay; Halifax; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Halifax County is seeking a Product Trainer to enhance customer relationships through thorough product training and support. The ideal candidate will excel in customer service and possess exceptional communication skills, with an eye for detail and proficiency in Microsoft Office. This role supports a hybrid work culture, providing flexibility and opportunities for continuous learning.

Benefits

Flexible work arrangements

Mentoring and coaching

Diversity and inclusion initiatives

Qualifications

• Fluent in English with excellent communication skills.
• Exceptional time management and organization skills with attention to detail.
• Ability to simplify complex topics for diverse learners.

Responsibilities

• Provide excellent customer service for blue-chip clients.
• Conduct product training and support customer inquiries.
• Collaborate with trainers and departments for effective onboarding.

Skills

Customer service

Interpersonal skills

Problem-solving

Time management

Technical training

Education

Degree or Diploma in relevant field

Tools

Microsoft Office

Job description

A leading technology firm in Halifax County is seeking a Product Trainer to enhance customer relationships through thorough product training and support. The ideal candidate will excel in customer service and possess exceptional communication skills, with an eye for detail and proficiency in Microsoft Office. This role supports a hybrid work culture, providing flexibility and opportunities for continuous learning.