Product Support Specialist — Fintech AI Power

Float; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian fintech company is seeking a Product Support Associate in Calgary to join their dynamic team. The role involves delivering exceptional customer service, resolving technical issues, and ensuring high compliance standards. The ideal candidate is customer-oriented, with at least 2 years of experience in technical support roles, preferably within Fintech or SaaS environments. Benefits include competitive compensation and a hybrid work model, supporting a thriving work culture.

Benefits

Competitive compensation

Equity options

Hybrid work model

Catered team lunches

Dog-friendly office

High-trust work culture

Qualifications

• 2+ years in technical support or digital customer service.
• Strong communication skills, both written and verbal.
• Experience with SaaS or Fintech is a plus.

Responsibilities

• Deliver exceptional product support and education.
• Diagnose and resolve technical issues related to software.
• Ensure compliance with security and verification processes.

Skills

Technical troubleshooting

Customer service orientation

Empathetic communication

Problem-solving

Education

2 years in a technical support role

Tools

Zendesk

HubSpot

Linear

Metabase

Job description

A leading Canadian fintech company is seeking a Product Support Associate in Calgary to join their dynamic team. The role involves delivering exceptional customer service, resolving technical issues, and ensuring high compliance standards. The ideal candidate is customer-oriented, with at least 2 years of experience in technical support roles, preferably within Fintech or SaaS environments. Benefits include competitive compensation and a hybrid work model, supporting a thriving work culture.