Product Support Specialist, Eastern/Central Time

Linear; Ottawa; Remote; CAD 134,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Employee-friendly equity terms

Daily meal and coffee stipend

Health coverage

5 weeks paid vacation

4 months paid parental leave

Paid month off after 4 years & every 2

Regular team events and off-sites

Remote-first with no required commute

Job summary

Linear is seeking a Product Support Specialist to help customers onboard, troubleshoot, and explore features with a strong emphasis on technical engagement. You will work with a distributed team and engage a technical customer community across channels.

You will collaborate with engineering to reproduce bugs, surface feedback trends, and drive improvements in support operations. This role is remote-first with timezone alignment to US/Canada ET or CT.

Qualifications

• Passion about technology, quality, and Linear’s mission.
• Excellent communication and customer service skills with a technical user base.
• Based in U.S. or Canada Eastern or Central Time only.

Responsibilities

• Support customers in end-to-end engagement, including onboarding and setup.
• Debug issues and assist with feature and integration discovery.
• Document and reproduce bugs with our engineering team.
• Surface trends from feedback to inform product choices.
• Lead strategic projects to improve the support experience and operations.

Skills

End-to-end support

Technical customer support

Communication skills

Remote collaboration

Time-zone awareness

Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Eastern or Central Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you’ll do

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
• Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
• Partner with our engineering team to document and reproduce bugs
• Surface trends and insights from customer feedback to the team at large to inform product choices
• Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

What we’re looking for

• Passion about technology, quality, and Linear’s mission
• Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
• Based in U.S. or Canada Eastern or Central Time only.

What we offer

We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites
• Remote-first with no required commute

Compensation

For US-based candidates, the expected cash compensation range for this role is $95,000—$135,000. For sales roles, this range represents on-target earnings (OTE), including base salary and variable compensation; for all other roles, it represents base salary. Final compensation is determined based on job-related knowledge, skills, and experience. For sales roles, actual earnings vary based on sales performance. Equity is a meaningful part of all offers at Linear.

A note on recruitment fraud

A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to [e-mail].

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.