Product Support Specialist (AI‑Powered Fintech)

Float; Vancouver; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading fintech company in Canada is seeking a Product Support Associate to enhance customer experiences through exceptional service and technical troubleshooting. The role emphasizes empathy, ownership, and collaboration within a dynamic team. Candidates should have at least 2 years of experience in customer-facing technical support. This position offers flexible work hours, competitive compensation, and the opportunity to thrive in a growth-oriented, high-performance culture.

Benefits

Competitive compensation

Equity options

Catered team lunches

Dog-friendly office

Flexible working hours

Qualifications

• Experience in providing award-winning customer support.
• Technical ability to troubleshoot issues involving software.
• Strong written and verbal communication skills.

Responsibilities

• Deliver exceptional product support and education to customers.
• Diagnose and resolve software-related technical issues.
• Maintain compliance with security processes and protocols.
• Contribute to internal knowledge and documentation base.

Skills

Customer-centric mindset

Technical troubleshooting

Empathetic communication

Problem-solving

Flexibility

Education

2+ years in a technical support or customer service role

Tools

Zendesk

HubSpot

Metabase

Linear

Job description

A leading fintech company in Canada is seeking a Product Support Associate to enhance customer experiences through exceptional service and technical troubleshooting. The role emphasizes empathy, ownership, and collaboration within a dynamic team. Candidates should have at least 2 years of experience in customer-facing technical support. This position offers flexible work hours, competitive compensation, and the opportunity to thrive in a growth-oriented, high-performance culture.