Product Service Room Supervisor (Brampton Facility)

Sherwin-Williams; Vaughan; On-site; CAD 55,000 - 75,000; Full time

Job summary

Sherwin-Williams Vaughan Facility seeks a Product Service Room Supervisor to oversee PSR personnel and ensure accurate blending and timely order fulfillment. You will manage training, performance reviews, and daily operations in a non-remote, on-site role at 70 Moyal Court, Vaughan, ON.

Responsibilities include supervising PSR staff, maintaining color records, and coordinating with facility management to optimize inventory turns and customer service.

Qualifications

• Must lead a cross-functional team to successful outcomes.
• Experience in training and developing PSR personnel.
• Proven ability to coordinate blending and color matching processes.

Responsibilities

• Develop, train and supervise PSR personnel.
• Deliver accurate and timely color blends, and maintain records.
• Ensure safe operation of all equipment and maintain a clean work environment.
• Coordinate blending schedules and manage inventory to support customer service.
• Respond to customer questions and maintain communication on status of orders.
• Maintain and file work orders and ensure compliance with safety policies.

Skills

Leadership

Supervision

Color blending

Quality records

Safety compliance

Inventory management

Customer service

Education

High School diploma

Tools

Color blending equipment

Job description

Job Description

The Product Service Room (PSR) Supervisor will contribute to the PSR and facility’s operational performance by ensuring that sale orders are blended in an accurate and timely manner through the coordination, supervision and support of trained PSR personnel.

Additional Information

This role is not remote/hybrid. This role will report to Sherwin-Williams Vaughan Facility located at 70 Moyal Court Vaughan, ON L4K 4R8.

Responsibilities

• Development, training and supervision of PSR personnel.
• Development and delivery of accurate and timely color blends.
• Maintaining proper product records, standards, retains and formulas.
• Maintain PSR equipment operational.
• Maintain a safe and clean work environment
• Operate all material handling, mixing and testing equipment in a safe manner.
• Conduct monthly audits for old age product and determine disposition.
• Direct supervision of a minimum of two (2) full time equivalent personnel in product service room and lab, including writing and communicating performance review evaluations.
• Recruit and interview product service room personnel, as needed, with the approval of the Operations Manager or Facility Manager.
• Responsible for the care of internal and external calibration and maintenance of all laboratory and product service room equipment.
• Work in coordination with Facility Manager/Operations Manager to blend sales orders on a timely and accurate basis.
• Work with Facility Manager/Operations Manager to maintain adequate facility inventory to support customer service and maximize inventory turns.
• Responsible for final visual approval on all color, gloss and viscosity matches. Adjust formula colors by eye to meet “off standard” colors on an as needed basis.
• Maintain order-tracking system to ensure commitments are met and changes identified and communicated to customer.
• Coordinate blending schedule to ensure proper mixing and delivery of orders.
• Responsible for the proper filling of all adjusted blends in the proper container as required by law or customer.
• Establish and maintain accurate work order files for reference by facility personnel.
• Maintain proper inventory of laboratory supplies.
• Respond to internal and external customer questions and service problems.
• Responsible for maintaining accurate, legible and complete formulas for each blend.
• Responsible for maintaining dry (wet as required by customer) retains of each batch mixed.
• Prepare samples/panels and assist with sales presentations as needed.
• Maintain and implement customer information and follow-up.
• Act as additional support between dedicated PF reps and customers
• Assist with customer service as needed.
• Responsible for proper maintenance of all color standards (Sherwin-Williams’ and customers’).
• Maintain daily clean-up of product service room and lab, including equipment. .
• Work with Facility Manager/Operations Manager to minimize hazardous waste and rework.
• Follow and keep customers advised on status of special-order materials.
• Advise Facility Manager/Operations Manager on customer comments and complaints.
• Take immediate action to contain spillage using hazardous material containment procedures as outline in the Work Safe Manual, including proper and timely reporting.
• Follow designated loss prevention, security and safety procedures according to policy and correct or report noncompliance of appropriate procedures/policies.
• Ensure customers’ quality and service expectations are met. Investigate complaints regarding color, gloss, etc.
• Maintain customer relations to support sales staff.
• Cross-train employees in area of responsibility.
• Maintain store safety and security standards.
• Maintain inventory of rework and non-conforming materials.
• Assist with physical inventory.
• Other duties as assigned.

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted driver’s license
• Must have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Must have three (3) years of experience in product line, customer base, blending equipment, and color programs
• Must demonstrate ability to lead a cross functional team to a successful outcome
• Must have at least one (1) year of work experience in customer service, retail, or sales.
• Must be willing to travel as required for this position

Preferred Qualifications

• Have prior experience in managing and training

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well‑being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.