Product Owner, Sponsor & Advisor Experience
Manulife
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Zusammenfassung
Manulife in Waterloo, Ontario, is seeking an experienced Product Owner to drive strategy, delivery, and innovation across our Canadian Retirement HR Services products. You will champion a user-centric approach, balancing business and customer needs while leading strategy, usability, and adoption of HR Services offerings.
You will prioritize the product backlog, deliver iterative value, collaborate with cross-functional teams, leveraging AI opportunities, and partner with data teams to enable
Qualifikationen
- 3–5 years in digital product ownership / product management.
- Proven delivery of successful digital products end-to-end.
- Strong analytical, communication, and stakeholder management skills.
- Experience in agile (Scrum/Kanban) environments.
Aufgaben
- Define and evolve product vision, roadmap, and priorities aligned to HR Services strategy.
- Use customer feedback, data, and market insights to inform decisions.
- Act as the voice of the customer and business across the product lifecycle.
- Own backlog prioritization, user stories, and sprint outcomes.
- Lead agile ceremonies and ensure consistent, iterative delivery.
- Oversee UAT and ensure quality, usability, and value delivery.
- Leverage product analytics and data driven insights to optimize experience and decision-making.
- Apply structured prioritization methods (e.g., RICE, MoSCoW).
- Partner with data teams to enable accurate, actionable insights.
- Drive modernization of digital platforms (API-first, headless architectures).
- Implement design systems for consistent, accessible UX.
- Enable personalization strategies to improve engagement and outcomes.
- Lead go-to-market and adoption strategies for new features.
- Partner across HR, marketing, and support teams.
- Monitor adoption metrics and refine rollout approaches.
- Build strong relationships and align priorities across teams.
- Communicate product vision, progress, and outcomes clearly.
- Use frameworks (OKRs, RACI) to support execution and alignment.
Jobbeschreibung
We are seeking an experienced Product Owner to drive strategy, delivery, and continuous innovation across our Canadian Retirement HR Services products. In this role, you will champion a user-centric approach, balancing business and customer needs while leading the strategy, usability, and adoption of our HR Services offerings.
You will prioritize the product backlog, deliver iterative value, and collaborate with cross-functional teams to develop solutions that enhance digital experiences, leveraging AI through targeted opportunities. If you’re ready for a challenging and ambitious role, join us in redefining HR Service experiences.
- Define and evolve product vision, roadmap, and priorities aligned to HR Services strategy
- Use customer feedback, data, and market insights to inform decisions
- Act as the voice of the customer and business across the product lifecycle
- Own backlog prioritization, user stories, and sprint outcomes
- Lead agile ceremonies and ensure consistent, iterative delivery
- Oversee UAT and ensure quality, usability, and value delivery
- Leverage product analytics and data driven insights to optimize experience and decision-making
- Apply structured prioritization methods (e.g., RICE, MoSCoW)
- Partner with data teams to enable accurate, actionable insights
- Drive modernization of digital platforms (API-first, headless architectures)
- Enable personalization strategies to improve engagement and outcomes
- Lead go-to-market and adoption strategies for new features
- Partner across HR, marketing, and support teams
- Monitor adoption metrics and refine rollout approaches
- Build strong relationships and align priorities across teams
- Communicate product vision, progress, and outcomes clearly
- Use frameworks (OKRs, RACI) to support execution and alignment
- 3–5 years in digital product ownership / product management
- Proven delivery of successful digital products end-to-end
- Strong analytical, communication, and stakeholder management skills
- Experience in agile (Scrum/Kanban) environments
- Experience in Group Retirement Services or B2B environments
- Familiarity with AI technologies and trends
- Experience with personalization tools (Adobe Target, Optimizely)
- Understanding of consent and compliance (GDPR, CCPA)
- Strong UX and data-driven decision-making capabilities
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Waterloo, Ontario
We are seeking an experienced Product Owner to drive strategy, delivery, and continuous innovation across our Canadian Retirement HR Services products. In this role, you will champion a user-centric approach, balancing business and customer needs while leading the strategy, usability, and adoption of our HR Services offerings.
You will prioritize the product backlog, deliver iterative value, and collaborate with cross-functional teams to develop solutions that enhance digital experiences, leveraging AI through targeted opportunities. If you’re ready for a challenging and ambitious role, join us in redefining HR Service experiences.
- Define and evolve product vision, roadmap, and priorities aligned to HR Services strategy
- Use customer feedback, data, and market insights to inform decisions
- Act as the voice of the customer and business across the product lifecycle
- Own backlog prioritization, user stories, and sprint outcomes
- Lead agile ceremonies and ensure consistent, iterative delivery
- Oversee UAT and ensure quality, usability, and value delivery
- Leverage product analytics and data driven insights to optimize experience and decision-making
- Apply structured prioritization methods (e.g., RICE, MoSCoW)
- Partner with data teams to enable accurate, actionable insights
- Drive modernization of digital platforms (API-first, headless architectures)
- Implement design systems for consistent, accessible UX
- Enable personalization strategies to improve engagement and outcomes
- Lead go-to-market and adoption strategies for new features
- Partner across HR, marketing, and support teams
- Monitor adoption metrics and refine rollout approaches
- Build strong relationships and align priorities across teams
- Communicate product vision, progress, and outcomes clearly
- Use frameworks (OKRs, RACI) to support execution and alignment
- 3–5 years in digital product ownership / product management
- Proven delivery of successful digital products end-to-end
- Strong analytical, communication, and stakeholder management skills
- Experience in agile (Scrum/Kanban) environments
- Experience in Group Retirement Services or B2B environments
- Expertise in digital platforms (e.g., AEM, Salesforce, Sitecore)
- Familiarity with AI technologies and trends
- Experience with personalization tools (Adobe Target, Optimizely)
- Understanding of consent and compliance (GDPR, CCPA)
- Strong UX and data-driven decision-making capabilities
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Waterloo, Ontario
Hybrid
$70,500.00 CAD - $117,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
- If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
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We're committed to creating a workplace where employees feel empowered to grow the career they want.
Shouldn't there be more to a workplace than work? We think so. That’s why we offer a range of benefits to help you grow both personally and professionally.
Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.
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