Product Owner - Jonas Encore

Jonas Club Software; Markham; On-site; CAD 80,000 - 90,000; Full time

Job summary

Jonas Club Software is seeking a Product Owner for Jonas Encore in Markham, Ontario. This role will define product priorities, translate requirements, and support the daily operations of clubs using the platform.

The ideal candidate will have 3-5+ years of experience in a similar role, and will be responsible for backlog ownership, delivery clarity, and operational adoption of features. This is a key position involving collaboration with engineering teams to enhance the product effectively.

Qualifications

• 3–5+ years of experience as a Product Owner or in a similar delivery‑focused product role.
• Strong experience defining requirements for complex, workflow‑driven, or legacy platforms.
• Comfortable working with configurable systems serving diverse customer operating models.

Responsibilities

• Own and maintain the Encore product backlog aligned to priorities.
• Translate club, operational, and internal needs into detailed requirements.
• Actively remove delivery blockers and clarify scope.

Skills

Experience as a Product Owner

Defining requirements for complex platforms

Agile delivery environment

Strong communication skills

Supporting integrated systems

Job description

Role Overview

The Product Owner for Jonas Encore is accountable for translating product priorities into clear, execution‑ready work that supports the stability, evolution, and modernization of one of Jonas Club Software’s most configurable and operationally critical platforms. This role ensures delivery teams have precise requirements, clear priorities, and shared understanding while preserving workflow integrity for clubs running mission‑critical daily operations. It also embraces the AI‑Driven Development Lifecycle to accelerate discovery, design, and delivery, using AI tools to rapidly develop insights, shape requirements, and collaborate with Engineering to bring innovative solutions to market with greater speed and precision.

Compensation

Salary range for this role is $80,000‑$90,000.

Responsibilities

Backlog Ownership & Delivery Clarity

• Own and maintain the Encore product backlog aligned to platform priorities and roadmap direction.
• Break initiatives into well‑defined user stories with clear acceptance criteria and workflow context.
• Ensure backlog items account for Encore’s highly configurable nature and varied club operating models.
• Maintain backlog readiness to support predictable sprint planning and delivery execution.
• Balance new capability development with technical improvements, hosting considerations, and operational stability.

Workflow & Requirements Integrity

• Translate club, operational, and internal stakeholder needs into detailed, unambiguous requirements.
• Ensure workflows reflect how Encore is used in production environments, including finance, POS, and administrative processes.
• Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle.
• Support integration requirements across the Jonas ecosystem (e.g., Payments, Reporting, Hosting, MRM‑aligned services).
• Partner with Engineering to validate feasibility and avoid unintended workflow regressions in a legacy‑rich platform.

Delivery Coordination & Team Enablement

• Serve as the primary day‑to‑day product contact for Encore delivery teams.
• Clarify scope, requirements, and expected outcomes throughout development.
• Actively remove delivery blockers by resolving requirement gaps and priority conflicts.
• Communicate progress, risks, and scope changes clearly to Product Management and stakeholders.
• Support coordination with Hosting and Infrastructure teams for Encore Hosted initiatives.

Release Readiness & Operational Adoption

• Validate delivered functionality against acceptance criteria and real‑world Encore workflows.
• Ensure release notes, documentation inputs, and internal enablement materials are complete and accurate.
• Support internal readiness across Support, Hosting, and Services teams prior to release.
• Monitor post‑release issues, triage feedback, and coordinate follow‑up work as needed.
• Help ensure Encore releases maintain trust and reliability for clubs running core operations daily.

Cross‑Platform & Modernization Awareness

• Support ongoing alignment between Encore and the broader Jonas platform strategy.
• Contribute requirements and clarity for initiatives impacting shared services such as Payments, Reporting, and Hosting.
• Help evolve Encore in alignment with long‑term UI, hosting, and ecosystem goals while respecting current client realities.

Required Experience & Capabilities

• 3–5+ years of experience as a Product Owner or in a similar delivery‑focused product role.
• Strong experience defining requirements for complex, workflow‑driven, or legacy platforms.
• Comfortable working with configurable systems serving diverse customer operating models.
• Proven ability to work closely with engineering teams in an agile delivery environment.
• Strong written and verbal communication skills with the ability to clarify ambiguity.
• Experience supporting integrated systems, hosted solutions, or enterprise operational software is a strong asset.