Product Owner - Food & Beverage

Jonas Software; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading software company in Canada seeks a Product Owner to lead Food & Beverage initiatives. You will collaborate with club managers and service teams to ensure software meets high standards of hospitality. The ideal candidate has experience in product management and is skilled at translating customer insights into actionable software requirements. Join this innovative team to enhance dining and event experiences across private member clubs.

Qualifications

• Experience in product ownership, management, or analysis.
• Proven ability to define and launch successful software products.
• Skilled at translating customer insights into actionable requirements.

Responsibilities

• Build trusted relationships with club managers and staff.
• Define requirements and priorities based on customer insights.
• Manage and prioritize the product backlog.

Skills

Experience in the private club, hospitality, or food & beverage industry

2–5 years of experience in product ownership

Strong communication skills

Analytical and evidence-driven

Customer-focused

Job description

Overview

We’re looking for a Product Owner who understands that great hospitality is both an art and a science. This role leads our Food & Beverage initiatives within the Private Member Club market — a space where service, tradition, and excellence all matter deeply.

You’ll work closely with club managers, F&B directors, chefs, and service teams to bring their real-world challenges and insights into our product. Your job is to make sure our software reflects the standards of the world’s finest clubs by creating intuitive tools that enhance, not replace, the human touch that defines exceptional service.

This role is about turning customer insight into clear priorities, measurable outcomes, and software that helps clubs deliver flawless dining and event experiences. If you have a deep appreciation for hospitality and know how to turn that perspective into purposeful technology, we’d love to talk.

Responsibilities

• Build trusted relationships with Club Managers, F&B Directors, Operations teams and service staff to understand both how they work, and where thoughtful technology can make the biggest impact.
• Turn what you learn into well-defined requirements and priorities that reflect the needs of both staff and members, ensuring decisions are data driven and not anecdotal.
• Champion the voice of the customer across the product team, ensuring every feature upholds the standards of high-touch hospitality.
• Set and communicate a clear vision for how our Food & Beverage products should evolve, with defined KPI's, practical milestones and measurable results.
• Maintain a strong grasp of trends in dining, event management, and hospitality tech to keep our solutions forward-looking and relevant.
• Manage and prioritize the product backlog, keeping focus on features that deliver the most value to our customers.
• Collaborate daily with Engineering, Design, QA and internal product experts to move ideas from concept to release, both with a focus on velocity and care for quality.
• Partner with Sales, Marketing, and Customer Success to ensure launches and communications align with what customers truly need and expect.
• Support internal teams with product insight and training to ensure consistent understanding across the company.
• Represent the product in conversations with customers, partners, and industry peers to help shape not just what we build, but how we’re seen in the market.

Qualifications

• Experience in the private club, hospitality, or food & beverage industry is beneficial.
• 2–5 years of experience in product ownership, management, or analysis.
• Proven ability to define, prioritize, launch successful software products while clearly measuring success based KPI's.
• Strong communication skills. Clear, confident, and able to present to diverse audiences.
• Skilled at translating customer insights into actionable product requirements.
• Comfortable balancing client needs with business goals and saying “no” thoughtfully when needed.
• Solid understanding of UI/UX principles and ability to collaborate with designers and engineers.
• Analytical and evidence-driven, with strong problem-solving and conflict-resolution skills.
• Effective at working across teams and influencing without direct authority.
• Calm, organized, and composed under pressure; thrives in changing environments.
• Customer-focused — listens actively, builds trust, and advocates for user experience.
• Self-starter with strong follow-through, prioritization, and teamwork skills.

Business Unit: Clubhouse Online

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.