Product Owner - Client Experience and Sales Technology

Medcan; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A health services company in Toronto is seeking a Product Owner to lead the development of Salesforce applications. The role includes prioritizing the product roadmap, managing the product backlog, and acting as a liaison between stakeholders. Ideal candidates should have over four years of experience in a Product Owner role, preferably with digital product knowledge. Join us to inspire wellness together!

Qualifications

• 4+ years of experience in a Product Owner role, ideally with a background in program management.
• Experience in digital product ownership; Salesforce experience is preferred but not required.
• Proven ability to manage competing priorities and deliver high-impact outcomes.

Responsibilities

• Own and evolve the Salesforce product roadmap.
• Manage the product backlog: create, refine, and prioritize user stories.
• Lead agile ceremonies and collaborate with delivery teams.

Skills

Experience in digital product ownership

Understanding of agile methodologies

Stakeholder management

Excellent communication skills

Ability to manage competing priorities

Tools

Salesforce

Jira

Confluence

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Reporting to the VP Digital Experience and Transformation, the Product Owner will lead the development and prioritization of Salesforce applications built on Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. This role is focused on maximizing business value from the delivery team’s capacity. You’ll work closely with stakeholders across product, finance, clinical, sales, and customer service to ensure the roadmap aligns with business goals.

Key Responsibilities

• Own and evolve the Salesforce product roadmap, prioritizing enhancements that drive revenue and improve client experience.
• Manage the product backlog: create, refine, and prioritize user stories based on business needs.
• Act as the primary liaison between business stakeholders and the delivery team.
• Lead agile ceremonies (sprint planning, stand‑ups, retrospectives, demos) as required
• Collaborate with developers, admins, BAs, and QAs (onshore and offshore) to design scalable, low‑debt solutions.
• Facilitate decision‑making with stakeholders by presenting solution options, impact assessments, and proof‑of‑concepts.
• Run Salesforce steering committee meetings and negotiate development priorities.
• Monitor and report on roadmap progress and backlog status to stakeholders and the Executive Team.
• Support change management by presenting demos, impact assessments, and facilitating cross‑functional planning sessions.
• Manage vendor relationships and budgets related to Salesforce development.

What We’re Looking For

• 4+ years of experience in a Product Owner role, ideally with a background in program management.
• Experience in digital product ownership; Salesforce experience is preferred but not required.
• Strong understanding of agile methodologies and tools (e.g., Jira, Confluence).
• Proven ability to manage competing priorities and deliver high‑impact outcomes.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to translate complex technical concepts into business‑friendly language.
• Highly organized, detail‑oriented, and proactive.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.