Product Owner - AI Platform Tooling

Versaterm; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading public safety solutions company seeks a Product Owner to shape the AI platform's strategy in Vancouver, Canada. The role includes defining user stories, managing a backlog, and ensuring Agile practices are utilized for efficient product delivery. Requires 3-5 years' experience, a degree in a relevant field, and a commitment to enhancing community safety through technology.

Benefits

Inclusion and diversity support

Accommodations available upon request

Qualifications

• 3-5 years of experience as a Product Owner in software development.
• Hands-on experience with Agile frameworks, particularly Scrum or Kanban.
• Excellent communication skills to articulate technical requirements.

Responsibilities

• Work closely with Product Manager to understand product vision.
• Manage the product backlog ensuring items are well-defined and prioritized.
• Act as point of contact for development teams clarifying requirements.

Skills

Experience defining and implementing AI tooling

Strong understanding of Agile frameworks

Excellent communication skills

Technical background in software development

Proficiency in writing user stories

Education

Degree in Computer Science, Business, or related field

Tools

JIRA

Confluence

Aha! Product Management software

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

We are seeking a Product Owner who can help shape the advanced product platform used to create solutions for Police, Fire, and EMS. The Product Owner for AI Platform Tooling will help to lead the initiative to define and deliver our AI enablement and tooling strategy across the organization. This role will focus on building the standards, tools, and governance frameworks that empower the rest of the organization to adopt AI-driven development practices efficiently and responsibly. You will serve as the key liaison between the software development team and the Product Manager. This role is responsible for ensuring that product teams are equipped with best practices in using AI for efficiency throughout the Software Development Lifecycle (SDLC). You will manage a backlog of initiatives, define user stories, measure AI adoption progress, and use AI to enhance Agile processes enabling teams to create high-quality software products that align with Versaterm's strategic goals.

What You Do

Collaboration with Product Manager:

• Work closely with the Product Manager to understand the product vision, goals, and high-level roadmap.
• Translate the product strategy into actionable tasks for the development team.
• Provide feedback on feasibility, timelines, and technical considerations to support product planning.
• Partner with the Product Manager to drive the successful delivery of complex software initiatives from concept to launch while supporting continuous improvement on existing products.
• Own and manage the product backlog, ensuring items are well-defined, estimated, and prioritized.
• Create detailed user stories and acceptance criteria based on stakeholder and user needs.
• Continuously refine and update the backlog based on team feedback, changing priorities, and user insights.

Development Team Support:

• Act as the primary point of contact for development teams, clarifying requirements, priorities, and expected outcomes.
• Support Agile processes by facilitating sprint planning, refinement, and review sessions.
• Collaborate with development teams to balance feature delivery with technical debt remediation.

Stakeholder Alignment:

• Collaborate with the Product Manager, Business Analysts, Designers, and other stakeholders to gather input, define priorities, and align priorities.
• Represent the voice of the customer to the development team and ensure features deliver maximum value to end-users.

Quality Assurance:

• Review completed work to ensure it meets defined acceptance criteria and is aligned with the product vision.
• Partner with QA and testing teams to validate that deliverables meet quality standards.
• Analyze and evaluate team processes, making recommendations for efficiency improvements.
• Use product metrics and team feedback to refine the backlog and adjust priorities.

What You Bring

Required Qualifications:

• Degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• Experience defining and implementing AI tooling and frameworks to enhance development workflows and ensure responsible adoption across teams.
• Understanding of emerging AI architectures and frameworks, including Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), and agentic AI systems.
• A minimum of 3 – 5 years of experience as a Product Owner or in a similar role within software development, driving delivery for a defined product area.
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Proficiency in writing user stories, acceptance criteria, and maintaining product backlog.
• Hands-on experience with tools like JIRA, Confluence, or similar.
• Technical background or hands-on experience with software development processes.
• Excellent communication skills, with the ability to articulate technical requirements to non-technical stakeholders.
• Strong organizational skills and attention to detail.

Asset Qualifications:

• Experience with “Aha!” Product Management software
• Familiarity with software engineering concepts such as APIs, databases, and cloud platforms.
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
• Certified Scrum Product Owner (CSPO) or equivalent certification.
• Experience with Public Safety software such as Computer-Aided Dispatch (CAD) or Records Management Systems (RMS).

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada\'s security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [e-mail].