Product Operations Leader: Drive Flow & Merch

Indigo Books & Music; Milton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading books and lifestyle retailer in Milton, Canada is seeking a Product Operations Leader to oversee the movement of goods and ensure exceptional customer experience. You will lead execution of product flow processes, coach team members, and foster a culture of employee engagement. Ideal candidates will have 1-2 years of experience in customer service or operations and a commitment to operational excellence. The role includes flexible scheduling and emphasizes a positive store culture.

Qualifications

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to exercise good business acumen and systemic thinking.

Responsibilities

• Lead execution of activities to support strategic priorities and product flow processes.
• Coach and provide feedback to Customer Experience Representatives.
• Open and close store as well as manage sales floor.

Skills

Customer service skills

Leadership ability

Knowledge of health and safety standards

Performance orientation

Job description

A leading books and lifestyle retailer in Milton, Canada is seeking a Product Operations Leader to oversee the movement of goods and ensure exceptional customer experience. You will lead execution of product flow processes, coach team members, and foster a culture of employee engagement. Ideal candidates will have 1-2 years of experience in customer service or operations and a commitment to operational excellence. The role includes flexible scheduling and emphasizes a positive store culture.