Product Operations Leader

Indigo

Toronto

On-site

CAD 55,000 - 75,000

Full time

14 days+

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Job summary

A leading retail company located in Toronto, Ontario, is seeking a Product Operations Leader to oversee the efficient movement of goods in-store. This mid-senior level full-time position involves coaching the team, executing visual merchandising, and upholding safety standards. Candidates should have at least 1-2 years of leadership experience, be customer-focused, and possess the ability to work a flexible schedule. Bilingualism is preferred for candidates in Québec. Join us in creating a positive impact through diversity and inclusion.

Qualifications

1–2 years of experience in a merchandising or operations role.
Availability to work a flexible schedule, including evenings and weekends.
Ability to lift medium to large items, up to 40 pounds.
Knowledge of provincial health and safety standards.
Availability to work a flexible schedule including evenings, weekends and holidays.
Ability to lift medium to large items, up to 40 pounds.
Bilingualism (French/English) is required for all positions in Québec.

Responsibilities

Lead execution of product flow processes.
Coach Customer Experience Representatives.
Model and promote Indigo's beliefs and culture.
Lead execution of changeover and visual assessment action plans.
Maintain visual props, signage, and acrylics.
Open and close store and manage sales floor operations.
Ensure health and safety of employees and customers.
Coach and provide feedback to CERs to ensure operational excellence and profitable movement of goods throughout life cycle.

Skills

Leadership experience

Customer experience

Team building

Operational excellence

Bilingualism (French/English)

Job description

Job Description

The Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.

What you’ll do

Functional

Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processes
Lead execution of D2F process and visual operations, reacting to sell‑through, and continual focus on the flow of goods to the sales floor and Back of House (BOH) set up
Lead execution of markdown process, promotional set‑up, and sell‑through
Lead execution of changeover and visual assessment action plans
Maintain visual propping, signage, and acrylics
Act as an advocate for the customer by placing them at the forefront of all decision‑making processes
Embrace and champion technology that creates high‑tech and high‑touch solutions for Indigo’s customers
Proactively identify and anticipate customer expectations and needs
Coach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycle
Open and close store as well as responsibility for managing sales floor
Ensure health and safety of employees and customers is top priority

People

Support the building of strong teams by participating in hiring activities, training new hires, and cross‑training current team
Support development of talent by providing feedback on team performance to managers
Collaborate with others to drive flexible and just‑in‑time solutions
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

Must be able to start work at 5am.
This is a Full‑Time role and requires fully open availability, 7 days a week (will be scheduled 5 days).
1–2 years of Leadership experience in a merchandising or operations role.
Demonstrated commitment to creating an exceptional employee and customer experience.
Experience leading others.
Knowledge of provincial health and safety standards.
Performance orientated.
Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
Ability to prioritize, plan and execute while being agile.
Ability to be mobile on the sales floor for extended periods of time.
Availability to work a flexible schedule, including evenings, weekends and holidays.
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
Bilingualism (French/English) is required for all positions in Québec.

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, people of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at Support‑HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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