Product Operations Lead

Insight Global; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing and consulting firm is seeking a Product Operations Lead to support retail technology for a major North American athleisure brand. The role involves operational ownership of retail platforms, addressing support and issue management, and ensuring digital tools deliver business value through data analysis. Ideal candidates will have 1-3 years of relevant experience and strong skills in Excel and Power BI, with a focus on operational efficiency and collaboration across teams.

Qualifications

• 1–3 years of experience in operations or related roles, preferably in retail.
• Strong interest in product management and digital tools.
• Proficient in data analysis and trend identification.

Responsibilities

• Support retail technology platforms and manage access.
• Handle ServiceNow tickets and process improvements.
• Monitor usage metrics and identify engagement gaps.

Skills

Operational ownership

Issue management

Data analysis

Cross-functional collaboration

Communication skills

Organization

Proactivity

Tools

Excel

Power BI

Job description

Overview

Insight Global is hiring a Product Operations Lead to support retail technology for a large North American athleisure brand. The role partners closely with Retail Technology Product Managers and store teams to ensure digital tools are reliable, well-supported, widely adopted, and delivering measurable business value.

Key Focus Areas

• Operational ownership: Day-to-day support for retail technology platforms (e.g., Local Outreach, Eventbrite), including access management, reporting, audits, and launch readiness.


• Support & issue management: Primary contact for ServiceNow tickets, issue triage, escalations, and process improvements to reduce friction.


• Adoption & value tracking: Monitor usage and adoption via Power BI and Excel, identify gaps, and quantify impact through labor savings, cost reductions, and engagement lift.


• Insights & recommendations: Translate data, ticket trends, and frontline feedback into actionable recommendations that inform product priorities and roadmaps.


• Enablement & coaching: Drive sustained adoption through training, office hours, best-practice sharing, and improved onboarding materials.

Ideal Profile

Data-driven, operationally strong, cross-functional collaborator motivated by proving business value through adoption, efficiency, and cost savings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1–3 years of experience in operations, retail, business analysis, program coordination, or a related role; retail or store-facing experience strongly preferred.


• Strong interest in product management and how digital tools drive business and operational outcomes (prior PM experience not required).


• Comfortable working with data—able to analyze usage metrics, identify trends, and translate insights into recommendations.


• Experience supporting cross-functional work with Retail Operations, Community, Events, and/or Technology teams.


• Strong written and verbal communication skills; able to influence without authority and tailor messages to different audiences.


• Highly organized and detail-oriented, with the ability to manage multiple requests, tickets, and workstreams simultaneously.


• Proactive, curious, and continuously focused on improving how work gets done.

Technical & Data Skills

• Basic to intermediate Excel skills (working with structured datasets, filters, pivots, and basic analysis).


• Comfortable navigating existing Power BI dashboards and Excel-based reports.


• Ability to pull together available data to identify opportunities, measure impact, and support decision-making.