Product Manager - Merchant Services, Global Transactions Banking

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a Product Manager in Toronto to contribute to the profitability of their Global Transaction Banking portfolio. This role involves supporting product marketing, managing vendor partnerships, and leading the delivery of new initiatives. Candidates should possess product management expertise, a degree in business or technology, and strong communication skills. The position is based in a standard office environment and promotes flexible wellness benefits.

Benefits

Flexible benefit programs

Holistic well-being support

Qualifications

• Self-starter with confidence and initiative.
• Ability to cope with changing priorities.
• 2+ years of Product Management experience.

Responsibilities

• Support product marketing and sales enablement activities.
• Manage vendor partnership relationships.
• Conduct product informational seminars.

Skills

Knowledge of payments

Excellent communication skills

Strategic negotiating skills

Product management expertise

Working knowledge of Business Insight tools

Experience working in an Agile environment

Education

University Degree in business, economics, or technology

Tools

Power BI

Excel

Tableau

Job description

Purpose

This position contributes to the profitability and revenue growth of the Global Transaction Banking portfolio through the development and maintenance of business customers’ payment products and initiatives that maximize market share and customer growth opportunities.

What You’ll Do

• Support product marketing and sales enablement activities, source targeted opportunities and communications for customers and staff.
• Determine where product gaps may exist with respect to customer needs, competitive offerings, and trends.
• Ensure products are performing as expected and resolve issues that arise in a timely manner with updates to partners and escalations to management as required.
• Own the end‑to‑end process map and ensure accountable stakeholders are operating to the agreed responsibilities.
• Collaborate with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
• Understand the voice of the customer and front‑line staff, and action feedback with stakeholders.
• Manage vendor partnership relationships to support product portfolio.
• Provide ad‑hoc support and subject‑matter expertise to partners as required.

Drive operational execution and ongoing support

• Determine key product opportunities and issues.
• Provide expertise to sales staff with respect to high potential/complex/customized solicitation for large clients.
• Accompany sales officers on customer/prospect calls as required to provide product expertise.
• Assist with development of customized/technical product sections of sales proposals.
• Respond to and assist with RFP inquiries and liaise with third‑party vendors.
• Ensure product materials (sales aids, brochures, web site content, forms and User’s Guides) are current and effective.
• Arrange for production of materials and coordinate distribution.
• Conduct/participate in product informational seminars.

Lead the delivery of approved initiatives

• Support the design and implementation of new products or enhancements.
• Perform in an agile project setting for digital products, and waterfall as required.
• Identify and recommend solutions to meet the specific needs for major customers.
• Ensure requirements are agreed by partners and driven by customer feedback and data.
• Prepare timely status updates, reports, and presentations.
• Keep the project moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones.
• Operate with curiosity to challenge the status quo to improve the product P&L.
• Define the requirements for advertising and promotional materials including advertising campaigns, brochures, newsletters and online messages.

What You’ll Bring

Self‑starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities.

Excellent communication, interpersonal, and strategic negotiating skills.

• Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures.
• Product management expertise to enable the thorough understanding of products/services.
• Knowledge of the Bank's application systems and their relationships within the Bank is an asset.
• Experience working in an Agile environment is an asset.
• Working knowledge of the Merchant Services Industry.
• University Degree in business, economics, or technology (MBA an asset).
• Working knowledge of Business Insight tools (i.e. Power BI, Excel, Tableau etc.).
• 2+ years of Product Management experience.

Work Arrangement

Works within a standard office environment.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?

Scotiabank wants you to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s)

Canada : Ontario : Toronto

EEO Statement

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.