Product Manager - Merchant Services-Global Transaction Banking

Scotiabank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian financial institution is seeking an experienced Product Manager for Merchant Services to drive products that maximize customer growth and satisfaction. The role involves collaboration with technology and sales to enhance the product roadmap and relationships with vendors. Ideal candidates possess a University Degree, at least 3 years of product management experience, and a solid knowledge of payments and merchant services industry practices.

Benefits

Flexible benefit programs

Focus on holistic well-being

Inclusive work culture

Qualifications

• 3+ years of Product Management experience.
• Knowledge of industry trends and practices in digital platforms.
• Experience in negotiating and presentation skills.

Responsibilities

• Drive growth in revenues and customer satisfaction.
• Collaborate with cross-functional teams to realize product vision.
• Manage vendor partnership relationships.

Skills

Self-starter

Excellent communication

Knowledge of payments

Product management expertise

Agile environment experience

Working knowledge of Merchant Services

Education

University Degree in business, economics, or technology

Tools

Power BI

Excel

Tableau

Job description

Product Manager – Merchant Services – Global Transaction Banking

Requisition ID: 241346

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Purpose

This position contributes to the profitability and revenue growth of the Global Transaction Banking portfolio through the development and maintenance of business customers’ payment products and initiatives that maximize market share and customer growth opportunities.

The Product Manager, Merchant Services in collaboration with cross‑functional teams is responsible for enabling new capabilities of the products, guide the product roadmap discussions, enhance merchant experience manage the ongoing requirements for the Bank’s Merchant Services offering.

The Product Manager participates in a collaborative and coordinated fashion with interdivisional product and technology groups, such as Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Scotia Digital, etc.). The Product Manager works independently, receiving direction from the Senior Product Manager and must also be comfortable in managing a complex array of external partners. Because of the complexities involved in this product line, prior relevant experience in either product management or product development would be a highly desirable asset.

What You’ll Do

• Oversee to drive growth in revenues and customer satisfaction by:
• Collaborating with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
• Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required.
• Owning the end‑to‑end process map and ensuring accountable stakeholders are operating to the agreed responsibilities.
• Determining where product gaps may exist with respect to customer needs, competitive offerings, and trends.
• Understanding the voice of the customer and front‑line staff, and acting feedback with stakeholders.
• Managing vendor partnership relationships to support product portfolio.
• Providing ad‑hoc support and subject matter expertise to partners as required.
• Working with both internal stakeholders and external vendors on developing product roadmap.
• Assist with development of customized/technical product sections of sales proposals.
• Assisting with any prework and research for new products being proposed or launched.
• Operational execution and ongoing support.
• Conducting/participating in product informational seminars.
• Lead the delivery of approved projects:
• Overseeing the design and implementation of new products or enhancements.
• Performing in an agile project setting for digital products, and waterfall as required.
• Strategic engagement and influencing of stakeholders to manage prioritization and change delivery.
• Identifying and recommending solutions to meet the specific needs for major customers.
• Writing detailed requirements and coordinating the development activities necessary to provide customization/tailoring of existing products to meet the unique needs of major customers.
• Ensuring requirements are agreed by partners and driven by customer feedback and data.
• Preparing timely status updates, reports, and presentations.
• Keeping the project moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones.
• Operating with curiosity to challenge the status quo to improve the product P&L.
• Working with Risk, Legal and Compliance partners to ensure the products are meeting the regulatory and internal risk/compliance requirements.
• Working with Sales and Marketing teams on Change Management and Commercialization to ensure the successful launch of new products.

What You’ll Bring

• Self‑starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities.
• Excellent communication, interpersonal, strategic negotiating and presentation skills.
• Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures.
• Product management expertise to enable the thorough understanding of products/services.
• Knowledge of the Bank's application systems and their relationships within the Bank is an asset.
• Experience working in an Agile environment is an asset.
• Working knowledge of the Merchant Services Industry.
• University Degree in business, economics, or technology (MBA an asset).
• Working knowledge of Business Insight tools (i.e. Power BI, Excel, Tableau etc.).
• 3+ years of Product Management experience.

Work Arrangement

Work in a standard office‑based environment.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What’s in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.