Product Manager

First National Financial; Toronto; On-site; CAD 96,000 - 154,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Training programs

Modern office

Team culture

Social events

Job summary

First National Financial invites an experienced Product Manager to lead AI-enabled mortgage workflow initiatives within a dedicated product squad in Toronto. You will own the vision, backlog, and delivery plan, aligning with executive priorities to achieve measurable business outcomes.

You will collaborate with the Residential Underwriting SME and AI Engineering Lead, translating business needs into actionable requirements, guiding cross-functional delivery, and driving adoption across

Qualifications

• Bachelor’s degree in business, engineering, computer science, information systems, design or related discipline.
• 6+ years of progressive product management and digital delivery experience.
• Ability to translate workflows and needs into product roadmaps, requirements, and backlog.
• Experience with cross-functional teams in agile environments.
• Strong analytical skills using data to prioritize work and measure value.
• Knowledge of AI-enabled products, with risk and cost tradeoffs understood.

Responsibilities

• Own product vision, strategy, backlog, release plan, and success measures for AI-enabled mortgage workflows.
• Develop understanding of underwriting, servicing, and broker workflows to identify automation opportunities.
• Translate objectives into clear requirements, user stories, and acceptance criteria with stakeholders.
• Lead day-to-day decision making with Business SME and AI Lead, resolving scope and risk tradeoffs.
• Define baselines and track adoption, cycle time, user effort, and cost to guide investments.
• Coordinate end-to-end delivery across design, engineering, data, quality, security, and training.

Skills

Product management

Agile delivery

Cross-functional teams

AI-enabled products

Stakeholder leadership

Data analysis

Education

Bachelor’s degree in business, engineering, computer science, information systems, design or related discipline

Job description

We are hiring a Product Manager, IT Applications & QA!

• Reporting To: Assistant Vice President IT, IT Applications & QA
• Full-Time/Part-Time: Full-time
• Salary Range: $96,026-$153,641
• Posting Date: September 22, 2026
• Closing Date: October 20, 2026
• Hours of Work: 8:30 a.m. – 5:00 p.m.
• Grade: 16.4
• Office Location: Toronto
• Great location! Steps away from the main public transit station
• What we offer: Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
• *Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Product Manager is accountable for the direction, delivery, adoption, and measurable business value of AI enabled mortgage workflows within a First National product squadthat isaccountability for AIassistedunderwriting experience.

Working in a three in a box partnership with the Residential Underwriting Business SME and the AI Engineering Lead, this role turns business needs and user pain points into a clear product roadmap, prioritized backlog, build ready requirements, and successful change in the operation.

How you will contribute:

• Own the product vision,strategy,roadmap, backlog, release plan, and success measures for one or more AI enabled mortgage workflows,ensuring delivery of measurable business outcomes aligned to First National priorities.
• Develop a deep understanding of underwriter, broker, servicing, and operational workflows through observation, interviews, data analysis, and regular feedback, experimentation, andidentifythe highest value opportunities forautomation,decisionsupport, and product improvements
• Translate businessobjectives, policy requirements, process steps, exceptions, and user needs into clear product requirements, user stories, acceptance criteria, and prioritized increments, in partnership with the Business SME and the delivery team.
• Lead day to day three in aboxdecision making with the Business SME and the AI Engineering Lead, resolving scope, policy, user experience, risk, cost, and technicaltradeoffsas the product is designed and built.
• Define baselines and track product outcomes such as adoption, cycle time reduction, user effort, decision quality, exception rates, rework, user satisfaction, operational risk, and unit cost, and use the evidence to guide investment and backlog choices.
• Coordinateend-to-enddelivery across design, engineering, data, quality, security, risk, UAT, release, training, communications, and operational readiness, keeping dependencies visible and decisionstimely, and represent squad demand.
• Plan and lead user validation, pilots, parallel runs, rollout, and change adoption, ensuring users understand how to interpret AI outputs, when to exercise judgment, and how to provide feedback or elevate exceptions.
• Use production telemetry, evaluation results, user feedback, incidents, and operational data to continuously improve the workflow, and contribute reusable product patterns and lessons learned to the broader AI Factory.
• Use measurable business outcomes, strategic alignment, customer impact, operational performance, and delivery capacity to inform portfolio prioritization and future product investment decisions

The experience you need:

• Bachelor’s degree in business, engineering, computer science, information systems,designorrelateddiscipline.
• 6 plus years of progressive product management, digital product delivery, business transformation, or related experience, including ownership of complex workflow products from discovery through production adoption.
• Demonstrated ability to translate operational workflows, policy requirements, and user needs into clear product roadmaps, requirements, acceptance criteria, and sequenced delivery plans.
• Experience working with cross functional teams spanning business, design, software engineering, data, quality, security, risk, compliance, and operations in agile or iterative delivery environments.
• Strong analytical skills and experience using product, process, quality, adoption, and financial data to prioritize work, measure outcomes, and communicate value.
• Practical understanding of AI enabled products, including probabilistic outputs, human in the loop controls, evaluation, guardrails, monitoring, and thetradeoffsbetween automation, user judgment, risk, cost, and experience.
• Strong stakeholder leadership, facilitation, written communication, and change management skills, with the ability to make decisions andmaintainmomentum when requirements or evidence are incomplete.
• Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred.
• Experience using AI-assisted product management tools for analysis, requirements development, prioritization, or customer insight is an asset.

Relationships:

External: Engagesimplementationpartners, technology vendors, and service providers on delivery scope, quality, and timing, and gathers input from broker and partner users to inform product direction and adoption.

Internal: Works in partnership with the Residential Underwriting Business SME and the AI Engineering Lead, and with the associated Product Squad.

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.

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