Product Manager
AlertMedia
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Benefits offered by this job
Job summary
AlertMedia, a fast-growing software company in Halifax, Canada, is hiring a Product Manager to lead the Social Intelligence roadmap. You will work with Engineering and Design to translate customer problems into concrete specs and use AI tooling to build and test prototypes with real users.
Ideal candidates have product management experience, strong analytical judgment, and a collaborative mindset to drive value across teams and growth initiatives.
Qualifications
- Product management experience with ownership of roadmap and delivery.
- Strong analytical judgment and decision-making from incomplete information.
- Experience working with engineering, design, and GTM teams.
Responsibilities
- Own the Social Intelligence roadmap and prioritize what we build.
- Collaborate with Engineering and Design to translate problems into specs.
- Prototype with AI tooling and test concepts with customers.
- Coordinate with marketing and sales to enable go‑to‑market efforts.
Skills
Tools
Job description
Do work that matters. At AlertMedia , we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
As one of the fastest growing software companies in the nation,we’refocused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.We’realso an AI-forward company, and we expect everyone on our team to use modern AI tools to work smarter, move faster, andoptimizeprocesses. We’rehiring a Product Manager to turn real-world securityexpertiseinto Social Intelligence software that helps teamsidentifycredible threats sooner and protect people when it matters most.
You have spent time in the seat webuildfor. You havemonitoreda developing situation with incomplete information, decided whether a signal was credible enough to escape, and lived with the consequences of that call. You know the difference between noise and a genuine indicator, and you know how much of that work is still done by hand.
Now you want to solve those problems at scale for thousands of security teams instead of one. You are curious about how customersactually workrather than how they say they work, comfortable making decisions with imperfect data, and energized by turning a messy operational problem into software that ships. You are as interested in the practitioner’s daily reality as you are in the roadmap that serves it.
Social Intelligence is one of the fastest-moving areas of our product. Opensourcessurface indicators of violence, unrest, executive targeting, brand-directed activity, and physical risk earlier than any other channel — and separating the meaningful few from the overwhelming many is the hard problem. You willownhowAlertMediasolves it.
Develop deepexpertisein the personas we serve — corporate security, intelligence analysts, executive protection, threat assessment,brandand communications teams — including how their work is structured, staffed, measured, and escalated.
Interviewcustomers and prospects continuously. Run discovery conversations, ride-alongs, and feedback sessions that produce specific problem statements rather than feature requests.
Maintain a clear, current view of the problems wesolves welltoday, where we can improve, and the problems we should be solving 12 to24 monthsfrom now.
Track industry trends, threat landscape shifts, platform and data-access changes, regulatory developments, and the competitive field, and translate them into implications for our roadmap.
Own the Social Intelligence roadmap: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny.
Balance businessobjectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders.
Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution.
Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against.
Break large initiatives into releasable increments that produce customer value early and inform what comes next.
Stay close through delivery — grooming,scopedecisions, testing, and launch readiness — and resolve ambiguity before it becomesrework.
Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters.
Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits.
Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence.
Define what success looks like before launch — adoption, analyst efficiency, signal quality, retention impact, revenue contribution — and instrument for it.
Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization.
Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence.
Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations.
Lead internal training, demos, and Q&Asessionsso the organization understands not just what shipped but why it matters to the people who use it.
- Operational experience protecting people, businesses, or brands — in corporate security, intelligence, threat assessment, executive protection, law enforcement, military,a globalsecurity operations center, or a comparable environment.
- Hands‑on experience using social and open‑source threat intelligence products as a practitioner, with a clear point of view on where they help and where they fall short.
- Working knowledge of manual open‑source intelligence tradecraft — source discovery and validation, platform‑specific search and Boolean logic, geolocation and imagery verification,personaand account analysis, and corroboration across sources.
- Product managementexperience, ordemonstrated ownership of a product‑adjacent function such as intelligence program design, tooling selection, or internal capability building.
- Strong analytical judgment and comfort making decisions from incomplete or conflicting information.
- Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day.
- Comfort with tools like Jira, Confluence, and product analytics software.
- A collaborative, no‑egoapproachand the ability to manage multiple priorities in a fast‑moving environment.
- Resourcefulness — you keep going when the path is not clear.
- Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule.
- Experience building or scaling an intelligence function, including analyst workflow design, reporting standards, and escalation criteria.
- Familiarity with Agile delivery, APIs, system integrations, or data pipelines.
- Exposure tothreat assessment frameworks such as WAVR-21 or RAGE-V.
- Experience with product enablement or go‑to‑market support.
Must be located in Halifax, Nova Scotia, Canada with flexibility for travel for occasional customer onsites. Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in Halifax, Nova Scotia, Canada without the need for sponsorship now or in the future.
Our customers rely on us to help them keep theiremployeessafe and connected. When we get Social Intelligence right, a security team learns about a threat early enough to act on it — and someone goes homesafewho otherwise might not have.
We are looking for someone who has done that work and wants to make it possible for many more people to do it well. If that is the mission you want to spend your time on, we would like to talk with you.
- Competitive base salary + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- Amazing rewards and incentives – we lovecelebratingeach other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row andnumerousother awards
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
You’ll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture.
AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizesidentify, respond to, and recover from critical events faster and more confidently.AlertMediasupports essential communication for thousands of leading businesses—including JetBlue, Coca‑Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, andequitableworkplace for all people is key to our success andcore to ourvalues. All qualified applicants will receive consideration for employment without regard to race,color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.We'dlove to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process andin accordance withour Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
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