Product Guide

Arc'teryx Limited; Toronto; On-site; CAD 29,000 - 32,000; Part time

Benefits offered by this job

Employee discounts and pro deals

Wellbeing and EAP program

RRSP matching and incentive plans

Parental leave top-up (where eligible)

Job summary

Arc’teryx Limited is seeking a Product Guide to deliver an exceptional customer experience on the retail floor. You will share technical product knowledge, help guests find ideal gear, and represent the brand with enthusiasm in-store and in the community.

You’ll be part of a team that values development, flexibility, and living the outdoors, with opportunities to engage in brand initiatives and events. This role includes weekend availability and a focus on guest satisfaction.

Qualifications

• Deliver exceptional customer service and help guests with product knowledge.
• Able to problem-solve and adapt to store needs.
• Maintain flexible schedule and work with store leadership.

Responsibilities

• Deliver best-in-class brand experience to guests through product knowledge and problem solving.
• Build understanding of products and communicate info authentically to guests.
• Champion Arc’teryx as a brand ambassador in-store and in the community.
• Support store tasks and contribute to brand initiatives.

Skills

Customer service

Problem solving

Flexibility

Team collaboration

Tools

Point-of-Sale system

Job description

Your Opportunity at ARC’TERYX:

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

As a Product Guide at Arc’teryx, here’s what you’d be doing:

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Are you our next Product Guide?

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Expectations:

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Availability Requirements:

Part-time employees must:

• Provideopenavailability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday)
• Also be available for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window.

Compensation:

The pay range for this role is CAD$20.70–CAD$23.10

Total Rewards

Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life. Eligibility varies based on regularly scheduled hours.

• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
• Time & Flexibility - Wellness time and ''Live it, Learn It'' Days (dedicated paid days to get outside & explore)
• Wellbeing - 24/7 Employee Assistance Program (EAP)
• Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and gender-affirming care (full time employees)
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable (full time employees)
• Family support - Parental leave top-up and a nesting period for new parents (full time employees)

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

This is for an existing vacancy.

Compensation: Hourly

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